# Zendesk Support vs Qarrot

The clearest difference is rating: Zendesk Support at 4.5 against Qarrot's 2.7. Zendesk Support also leads on ratings volume (4.2K vs 7) and monetization model (free vs ad-supported). Qarrot's advantage is review sentiment (33% vs 24%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 2.7. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 24% of Zendesk Support's written reviews are positive against 33% of Qarrot's, so the app with the better star average is not the one people write more warmly about.

Zendesk Support ships an update monthly, Qarrot every 3 weeks. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Qarrot |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [2.7 (7 ratings)](https://appshunter.io/ios/app/qarrot/id1445942438/reviews) |
| Number of ratings | **4.2K** | 7 |
| Positive reviews | 23.7% of reviews | **33.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 3 weeks** |
| Monetization | **Free** | Ad-supported |
| Size | 98 MB | 110 MB |
| Requires iOS | **15.0** | 15.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Friendefi Inc.](https://appshunter.io/developer/1445942437) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Qarrot

[App page](https://appshunter.io/ios/app/qarrot/id1445942438)

This app facilitates employee recognition and rewards for small to medium-sized businesses. It helps improve morale, strengthen company culture, and drive performance through point and badge-based systems, goal-oriented awards, and milestone celebrations. Users can easily redeem rewards and view program activity.

**Highlights:** Point and badge-based recognition, Goal-based awards, Milestone awards for birthdays/anniversaries, Real-time social feed, Reporting and analytics, Easy reward redemption

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Qarrot free?

Qarrot is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Qarrot?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Qarrot averages 2.7 from 7 ratings.

### Do Zendesk Support or Qarrot have ads?

Neither Zendesk Support nor Qarrot shows ads.

### Which is updated more often, Zendesk Support or Qarrot?

Zendesk Support ships an update monthly, and Qarrot every 3 weeks. Most recently, Zendesk Support was updated on October 26, 2026 and Qarrot on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*