# Zendesk Support vs Brex

The clearest difference is rating: Brex at 4.8 against Zendesk Support's 4.5. Brex also leads on update cadence (weekly vs monthly) and review sentiment (44% vs 24%). Zendesk Support's advantage is device support (3 vs 1). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Brex holds the better App Store score, 4.8 against 4.5. Both are backed by a comparable volume of ratings — 4.2K and 8.8K respectively. Written reviews point the same way: 24% of Zendesk Support's written reviews are positive against 44% of Brex's.

Zendesk Support ships an update monthly, Brex weekly. The most recent releases landed on October 19, 2026 and October 18, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Brex |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews) | **[4.8 (8.8K ratings)](https://appshunter.io/ios/app/brex/id1472905508/reviews)** |
| Number of ratings | 4.2K | **8.8K** |
| Positive reviews | 23.7% of reviews | **44.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Weekly** |
| Monetization | Free | Free |
| Size | 98 MB | 144 MB |
| Requires iOS | **15.0** | 16.4 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Brex](https://appshunter.io/developer/1459899744) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Brex

[App page](https://appshunter.io/ios/app/brex/id1472905508)

Manage corporate finances with integrated business accounts, corporate cards, and expense tracking. Streamline reimbursements, payments, and business travel all from a single platform.

**Highlights:** Corporate cards, Expense management, Reimbursements, Business accounts, Business travel booking, Global payments, 24/7 live support

**Features:** Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient receipt management
- 🚀 Efficient expense tracking
- 🚀 Helpful notifications
- 🚀 Smooth interface

**What reviewers complain about**

- 🐛 Unreliable login process
- 🐛 Slow check deposit
- 🐛 Limited app functionality
- 🐛 Inconsistent account closure policies
- 🐛 Lack of transparency in decision-making

**Reported bugs**

- Check deposit issues
- Incorrect transaction categorization
- Unreliable account linking
- Inconsistent app behavior

**Requested features**

- Ability to change flights directly in the app
- Improved iPad support
- Restore gold card in Apple Wallet
- Searchable transaction history in the app


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Brex free?

Brex is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Brex?

Brex is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Brex averages 4.8 from 8.8K ratings.

### Do Zendesk Support or Brex have ads?

Neither Zendesk Support nor Brex shows ads.

### Which is updated more often, Zendesk Support or Brex?

Zendesk Support ships an update monthly, and Brex weekly. Most recently, Zendesk Support was updated on October 19, 2026 and Brex on October 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*