# Zendesk Support vs Teamwork.com

The clearest difference is rating: Zendesk Support at 4.5 against Teamwork.com's 2.1. Zendesk Support also leads on monetization model (free vs freemium) and ratings volume (4.2K vs 61). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 2.1. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 61, so its average is the more settled of the two. Written reviews point the same way: 24% of Zendesk Support's written reviews are positive against 12% of Teamwork.com's.

Zendesk Support ships an update monthly, Teamwork.com every 4 weeks. The most recent releases landed on September 25, 2026 and September 18, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Teamwork.com |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [2.1 (61 ratings)](https://appshunter.io/ios/app/teamworkcom/id1478913344/reviews) |
| Number of ratings | **4.2K** | 61 |
| Positive reviews | **23.8% of reviews** | 12.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 4 weeks** |
| Monetization | **Free** | Freemium |
| Size | 98 MB | 82 MB |
| Requires iOS | **15.0** | 18.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Teamwork Crew Limited](https://appshunter.io/developer/568766324) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Teamwork.com

[App page](https://appshunter.io/ios/app/teamworkcom/id1478913344)

This platform helps teams plan, track, and manage complex projects for increased efficiency and organization. It provides tools for collaboration, task management, resource tracking, and time logging to ensure projects are delivered on time.

**Highlights:** Project planning, Task management, Resource tracking, Time logging, Team collaboration, Workflow visualization

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Teamwork.com free?

Teamwork.com is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Teamwork.com?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Teamwork.com averages 2.1 from 61 ratings.

### Do Zendesk Support or Teamwork.com have ads?

Neither Zendesk Support nor Teamwork.com shows ads.

### Which is updated more often, Zendesk Support or Teamwork.com?

Zendesk Support ships an update monthly, and Teamwork.com every 4 weeks. Most recently, Zendesk Support was updated on September 25, 2026 and Teamwork.com on September 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*