# Zendesk Support vs AudioPoint

The clearest difference is review sentiment: AudioPoint at 100% against Zendesk Support's 24%. AudioPoint also leads on iOS requirement (13.0 vs 15.0). Zendesk Support's advantage is rating (4.5 vs 4.0) and update cadence (monthly vs every 22 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 24% of Zendesk Support's written reviews are positive against 100% of AudioPoint's, so the app with the better star average is not the one people write more warmly about.

Zendesk Support ships an update monthly, AudioPoint every 22 months. The most recent releases landed on November 11, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Zendesk Support | AudioPoint |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [4.0 (1 ratings)](https://appshunter.io/ios/app/audiopoint/id1508163144/reviews) |
| Number of ratings | **4.2K** | 1 |
| Positive reviews | 23.7% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 22 months |
| Monetization | Free | Free |
| Size | 98 MB | 1 MB |
| Requires iOS | 15.0 | **13.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Barix AG](https://appshunter.io/developer/476014844) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### AudioPoint

[App page](https://appshunter.io/ios/app/audiopoint/id1508163144)

This application enables the reception of low-latency audio streams on mobile devices. It is a necessary component for the Barix AudioPoint 3.0 solution, facilitating seamless audio delivery.

**Highlights:** Low latency audio streaming, Mobile audio reception, Barix AudioPoint 3.0 compatibility, Stream reception

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is AudioPoint free?

AudioPoint is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or AudioPoint?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while AudioPoint averages 4.0 from 1 ratings.

### Do Zendesk Support or AudioPoint have ads?

Neither Zendesk Support nor AudioPoint shows ads.

### Which is updated more often, Zendesk Support or AudioPoint?

Zendesk Support ships an update monthly, and AudioPoint every 22 months. Most recently, Zendesk Support was updated on November 11, 2026 and AudioPoint on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*