# Zendesk Support vs Conversational Cloud

The clearest difference is ratings volume: Zendesk Support at 4.2K against Conversational Cloud's 6. Zendesk Support also leads on review sentiment (24% vs 5%) and rating (4.5 vs 4.3). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 4.3. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 24% of Zendesk Support's written reviews are positive against 5% of Conversational Cloud's.

Zendesk Support ships an update monthly, Conversational Cloud every 5 weeks. The most recent releases landed on October 9, 2026 and October 1, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Conversational Cloud |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [4.3 (6 ratings)](https://appshunter.io/ios/app/conversational-cloud/id1533849048/reviews) |
| Number of ratings | **4.2K** | 6 |
| Positive reviews | **23.8% of reviews** | 4.8% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 5 weeks |
| Monetization | Free | Free |
| Size | 98 MB | 46 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [LivePerson inc.](https://appshunter.io/developer/371277911) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Conversational Cloud

[App page](https://appshunter.io/ios/app/conversational-cloud/id1533849048)

Engage with consumers in real-time messaging from any location. Receive instant notifications for new connections and manage your assigned conversations on the go. This app seamlessly integrates with the Conversation Cloud Agent Workspace.

**Highlights:** Real-time consumer messaging, Push notifications for new connections, Manage assigned agent conversations, Control agent availability, Seamless web platform integration

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Conversational Cloud free?

Conversational Cloud is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Conversational Cloud?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Conversational Cloud averages 4.3 from 6 ratings.

### Do Zendesk Support or Conversational Cloud have ads?

Neither Zendesk Support nor Conversational Cloud shows ads.

### Which is updated more often, Zendesk Support or Conversational Cloud?

Zendesk Support ships an update monthly, and Conversational Cloud every 5 weeks. Most recently, Zendesk Support was updated on October 9, 2026 and Conversational Cloud on October 1, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*