# Zendesk Support vs Avigilon Unity Access

The clearest difference is rating: Zendesk Support at 4.5 against Avigilon Unity Access's 3.5. Zendesk Support also leads on ratings volume (4.2K vs 10) and update cadence (monthly vs every 4 months). Avigilon Unity Access's advantage is review sentiment (50% vs 24%) and iOS requirement (13.4 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 3.5. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 10, so its average is the more settled of the two. Written reviews complicate that: 24% of Zendesk Support's written reviews are positive against 50% of Avigilon Unity Access's, so the app with the better star average is not the one people write more warmly about.

Zendesk Support ships an update monthly, Avigilon Unity Access every 4 months. The most recent releases landed on September 25, 2026 and June 1, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Avigilon Unity Access |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [3.5 (10 ratings)](https://appshunter.io/ios/app/avigilon-unity-access/id1570339116/reviews) |
| Number of ratings | **4.2K** | 10 |
| Positive reviews | 23.8% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 4 months |
| Monetization | Free | Free |
| Size | 98 MB | 19 MB |
| Requires iOS | 15.0 | **13.4** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Avigilon Corporation](https://appshunter.io/developer/429111935) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Avigilon Unity Access

[App page](https://appshunter.io/ios/app/avigilon-unity-access/id1570339116)

This business app allows authorized employees to manage facility access remotely. It enables users to perform global actions like lockdowns, monitor door statuses, and manage user identities and their access permissions on the go.

**Highlights:** Remote access management, Global action execution, Real-time door status monitoring, Identity search and management, Transaction browsing

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Avigilon Unity Access free?

Avigilon Unity Access is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Avigilon Unity Access?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Avigilon Unity Access averages 3.5 from 10 ratings.

### Do Zendesk Support or Avigilon Unity Access have ads?

Neither Zendesk Support nor Avigilon Unity Access shows ads.

### Which is updated more often, Zendesk Support or Avigilon Unity Access?

Zendesk Support ships an update monthly, and Avigilon Unity Access every 4 months. Most recently, Zendesk Support was updated on September 25, 2026 and Avigilon Unity Access on June 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*