# Zendesk Support vs Guild Row

The clearest difference is rating: Guild Row at 5.0 against Zendesk Support's 4.5. Guild Row also leads on iOS requirement (11.0 vs 15.0). Zendesk Support's advantage is update cadence (monthly vs every 6 months) and ratings volume (4.2K vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Guild Row holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 1, so its average is the more settled of the two.

Zendesk Support ships an update monthly, Guild Row every 6 months. The most recent releases landed on November 11, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Guild Row |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/guild-row/id1587059921/reviews)** |
| Number of ratings | **4.2K** | 1 |
| Positive reviews | 23.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 6 months |
| Monetization | Free | Free |
| Size | 98 MB | 192 MB |
| Requires iOS | 15.0 | **11.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 12+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [CoClubChicago LLC](https://appshunter.io/developer/1587059923) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Guild Row

[App page](https://appshunter.io/ios/app/guild-row/id1587059921)

This app provides coworking communities with integrated tools for managing room bookings, member directories, events, resources, analytics, and billing. It supports multi-campus operations to create a unified experience across different locations.

**Highlights:** Room booking system, Member directory, Community event management, Resource listing, Analytics and billing reports, Multi-campus support

**Features:** macOS Compatibility, Apple Wallet

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Guild Row free?

Guild Row is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Guild Row?

Guild Row is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Guild Row averages 5.0 from 1 ratings.

### Do Zendesk Support or Guild Row have ads?

Neither Zendesk Support nor Guild Row shows ads.

### Which is updated more often, Zendesk Support or Guild Row?

Zendesk Support ships an update monthly, and Guild Row every 6 months. Most recently, Zendesk Support was updated on November 11, 2026 and Guild Row on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*