# Zendesk Support vs Emphasys HQS

The clearest difference is rating: Zendesk Support at 4.5 against Emphasys HQS's 4.0. Zendesk Support also leads on ratings volume (4.2K vs 4) and review sentiment (24% vs 0%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 24% of Zendesk Support's written reviews are positive against 0% of Emphasys HQS's.

Zendesk Support ships an update monthly, Emphasys HQS every 2 months. The most recent releases landed on November 11, 2026 and November 12, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Emphasys HQS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [4.0 (4 ratings)](https://appshunter.io/ios/app/emphasys-hqs/id1616876475/reviews) |
| Number of ratings | **4.2K** | 4 |
| Positive reviews | **23.7% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | Free | Free |
| Size | 98 MB | 28 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Emphasys Software](https://appshunter.io/developer/901508045) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Emphasys HQS

[App page](https://appshunter.io/ios/app/emphasys-hqs/id1616876475)

This application assists Public Housing Authorities in conducting Housing Quality Standards inspections to ensure safe and affordable housing for participants. It allows for attaching photos, creating custom checklists, and offline data storage for later syncing.

**Highlights:** HUD-52580 checklist, Attach photos and documents, Customizable checklists, Offline data storage, Digital signatures, Create re-inspections

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Emphasys HQS free?

Emphasys HQS is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Emphasys HQS?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Emphasys HQS averages 4.0 from 4 ratings.

### Do Zendesk Support or Emphasys HQS have ads?

Neither Zendesk Support nor Emphasys HQS shows ads.

### Which is updated more often, Zendesk Support or Emphasys HQS?

Zendesk Support ships an update monthly, and Emphasys HQS every 2 months. Most recently, Zendesk Support was updated on November 11, 2026 and Emphasys HQS on November 12, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*