# Zendesk Support vs Borderless AI

The clearest difference is rating: Borderless AI at 5.0 against Zendesk Support's 4.5. Borderless AI also leads on update cadence (weekly vs monthly) and iOS requirement (13.0 vs 15.0). Zendesk Support's advantage is ratings volume (4.2K vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Borderless AI holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 1, so its average is the more settled of the two.

Zendesk Support ships an update monthly, Borderless AI weekly. The most recent releases landed on October 17, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Borderless AI |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/borderless-ai/id6447257267/reviews)** |
| Number of ratings | **4.2K** | 1 |
| Positive reviews | 23.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Weekly** |
| Monetization | Free | Free |
| Size | 98 MB | 63 MB |
| Requires iOS | 15.0 | **13.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [4400 WE Technologies, Inc.](https://appshunter.io/developer/1680736805) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Borderless AI

[App page](https://appshunter.io/ios/app/borderless-ai/id6447257267)

Track payment history and status directly from your mobile device. Receive real-time push notifications for every payment sent, keeping you informed instantly without needing to access the web platform.

**Highlights:** Payment tracking, Payment history, Real-time status updates, Push notifications, Mobile access

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Borderless AI free?

Borderless AI is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Borderless AI?

Borderless AI is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Borderless AI averages 5.0 from 1 ratings.

### Do Zendesk Support or Borderless AI have ads?

Neither Zendesk Support nor Borderless AI shows ads.

### Which is updated more often, Zendesk Support or Borderless AI?

Zendesk Support ships an update monthly, and Borderless AI weekly. Most recently, Zendesk Support was updated on October 17, 2026 and Borderless AI on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*