# Zendesk Support vs Hoory Conversations

The clearest difference is rating: Hoory Conversations at 5.0 against Zendesk Support's 4.5. Zendesk Support's advantage is ratings volume (4.2K vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Hoory Conversations holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 1, so its average is the more settled of the two.

Zendesk Support ships an update monthly, Hoory Conversations every 3 weeks. The most recent releases landed on October 17, 2026 and October 8, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Hoory Conversations |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/hoory-conversations/id6448745367/reviews)** |
| Number of ratings | **4.2K** | 1 |
| Positive reviews | 23.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 98 MB | 25 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 9+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Ucraft](https://appshunter.io/developer/1449376732) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Hoory Conversations

[App page](https://appshunter.io/ios/app/hoory-conversations/id6448745367)

This AI-powered assistant enhances customer interactions for businesses by understanding intent, providing fast and relevant answers, and uncovering customer insights. It aims to boost customer loyalty, drive sales through personalized recommendations, and offers both text and voice-based assistance.

**Highlights:** AI-powered customer interaction, Real-time intent understanding, Personalized chat interface, Customer behavior analytics, Virtual sales assistant capabilities, Voice-based assistance, Analytics and reporting dashboard

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Hoory Conversations free?

Hoory Conversations is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Hoory Conversations?

Hoory Conversations is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Hoory Conversations averages 5.0 from 1 ratings.

### Do Zendesk Support or Hoory Conversations have ads?

Neither Zendesk Support nor Hoory Conversations shows ads.

### Which is updated more often, Zendesk Support or Hoory Conversations?

Zendesk Support ships an update monthly, and Hoory Conversations every 3 weeks. Most recently, Zendesk Support was updated on October 17, 2026 and Hoory Conversations on October 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*