# Zendesk Support vs MDT Compass

The clearest difference is rating: MDT Compass at 5.0 against Zendesk Support's 4.5. MDT Compass also leads on update cadence (every 5 days vs monthly). Zendesk Support's advantage is ratings volume (4.2K vs 2) and iOS requirement (15.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MDT Compass holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 2, so its average is the more settled of the two.

Zendesk Support ships an update monthly, MDT Compass every 5 days. The most recent releases landed on September 22, 2026 and July 6, 2026 respectively.

## The numbers

| Metric | Zendesk Support | MDT Compass |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/mdt-compass/id6695760269/reviews)** |
| Number of ratings | **4.2K** | 2 |
| Positive reviews | 23.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 5 days** |
| Monetization | Free | Free |
| Size | 98 MB | 32 MB |
| Requires iOS | **15.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [IT Group, LLC](https://appshunter.io/developer/1522993681) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### MDT Compass

[App page](https://appshunter.io/ios/app/mdt-compass/id6695760269)

Access essential business tools and insights on the go. This app features a knowledge base for product information and training, a status page for system updates, and tools to manage support tickets and connect via live chat.

**Highlights:** Comprehensive knowledge base, Real-time status updates, Ticket management, Live chat support, Product information and training

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is MDT Compass free?

MDT Compass is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or MDT Compass?

MDT Compass is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while MDT Compass averages 5.0 from 2 ratings.

### Do Zendesk Support or MDT Compass have ads?

Neither Zendesk Support nor MDT Compass shows ads.

### Which is updated more often, Zendesk Support or MDT Compass?

Zendesk Support ships an update monthly, and MDT Compass every 5 days. Most recently, Zendesk Support was updated on September 22, 2026 and MDT Compass on July 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*