# Zendesk Support vs Kaolin Manager

The clearest difference is update cadence: Kaolin Manager at every 11 days against Zendesk Support's monthly. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support ships an update monthly, Kaolin Manager every 11 days. The most recent releases landed on October 24, 2026 and May 28, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Kaolin Manager |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | — |
| Number of ratings | **4.2K** | — |
| Positive reviews | 23.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 11 days** |
| Monetization | Free | — |
| Size | 98 MB | 35 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [MajuTech Pte Ltd](https://appshunter.io/developer/1728414224) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Kaolin Manager

[App page](https://appshunter.io/ios/app/kaolin-manager/id6741142869)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Kaolin Manager free?

Kaolin Manager is free to download, with no in-app purchases.

### Do Zendesk Support or Kaolin Manager have ads?

Neither Zendesk Support nor Kaolin Manager shows ads.

### Which is updated more often, Zendesk Support or Kaolin Manager?

Zendesk Support ships an update monthly, and Kaolin Manager every 11 days. Most recently, Zendesk Support was updated on October 24, 2026 and Kaolin Manager on May 28, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*