# Accolade, Inc. vs Credence

The clearest difference is rating: Accolade, Inc. at 4.8 against Credence's 3.9. Accolade, Inc. also leads on review sentiment (36% vs 10%) and ratings volume (42K vs 474). Credence's advantage is iOS requirement (15.1 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Accolade, Inc. holds the better App Store score, 4.8 against 3.9. That said, the two scores are not equally well evidenced: Accolade, Inc. has 42K ratings behind it against 474, so its average is the more settled of the two. Written reviews point the same way: 36% of Accolade, Inc.'s written reviews are positive against 10% of Credence's.

Accolade, Inc. ships an update fortnightly, Credence every 2 months. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | Accolade, Inc. | Credence |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (42K ratings)](https://appshunter.io/ios/app/accolade-inc/id1203452254/reviews)** | [3.9 (474 ratings)](https://appshunter.io/ios/app/credence/id6443386561/reviews) |
| Number of ratings | **42K** | 474 |
| Positive reviews | **35.6% of reviews** | 10.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 months |
| Monetization | Free | Free |
| Size | 242 MB | 29 MB |
| Requires iOS | 18.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 12+ | 12+ |
| Developer | [Accolade, Inc.](https://appshunter.io/developer/637798321) | [UTIC Insurance Company](https://appshunter.io/developer/1441571934) |

## What reviewers say

### Accolade, Inc.

[App page](https://appshunter.io/ios/app/accolade-inc/id1203452254)

Access personalized healthcare with integrated benefits and clinical guidance. Connect with virtual primary and urgent care physicians, therapists, and specialists. Get answers about coverage, bills, and find local providers easily.

**Highlights:** Personalized health assistant, Virtual urgent and primary care, Access to therapists and specialists, Secure messaging and phone support, Answers to coverage and benefits questions, Virtual wallet for health cards, Prescription benefit card access

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 👍 Helpful service
- 💡 Convenient app features
- 🙌 Excellent customer service

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🕰️ Slow response times
- 🤖 Scripted/unhelpful responses
- 🤯 Frustrating user experience

**Reported bugs**

- Login/password reset issues
- Inability to access PDF documents
- Disconnections during telehealth appointments

**Requested features**

- Option to call representative directly from app
- Improved search and filtering for providers
- 24/7 availability of agents


### Credence

[App page](https://appshunter.io/ios/app/credence/id6443386561)

Access your health plan details, claims, and benefits on the go. Easily view your member ID card, track spending, and find in-network providers. Securely communicate with customer service for a streamlined experience.

**Highlights:** Log in with Touch/Face ID, Check claims and benefits, View member ID card, Track deductible and out-of-pocket spend, Find in-network providers, Secure customer service communication

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 On-the-go information access
- 👍 Virtual card is nice
- 🚀 Faster experience (one review)
- 👍 Good so far (two reviews)

**What reviewers complain about**

- 🐛 App never works
- 🐛 App is terrible
- 🐛 App is not user friendly
- 🐛 App is archaic
- 🐛 App is useless

**Reported bugs**

- App will not let me view network
- App never works for looking up doctors
- Unable to see claims submitted over a month ago
- ID verification via text/email does not work
- App freezes and does not load properly

**Requested features**

- Invest in human-centered design for better UX
- Improve ID verification process (text/email)
- Allow adding ID card to Apple Wallet
- Provide clear information on what is paid and owed
- Display deductible and OOP status


## Frequently asked questions

### Is Accolade, Inc. free?

Accolade, Inc. is free to download, with no in-app purchases.

### Is Credence free?

Credence is free to download, with no in-app purchases.

### Which has better reviews, Accolade, Inc. or Credence?

Accolade, Inc. is rated higher. Accolade, Inc. averages 4.8 out of 5 from 42K ratings, while Credence averages 3.9 from 474 ratings.

### Do Accolade, Inc. or Credence have ads?

Neither Accolade, Inc. nor Credence shows ads.

### Which is updated more often, Accolade, Inc. or Credence?

Accolade, Inc. ships an update fortnightly, and Credence every 2 months. Most recently, Accolade, Inc. was updated on September 24, 2026 and Credence on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*