# Mitel Connect vs ConnectWise Mobile

The clearest difference is rating: Mitel Connect at 4.5 against ConnectWise Mobile's 3.9. Mitel Connect also leads on review sentiment (23% vs 7%) and iOS requirement (12.0 vs 15.6). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Mitel Connect holds the better App Store score, 4.5 against 3.9. Both are backed by a comparable volume of ratings — 4.8K and 3.3K respectively. Written reviews point the same way: 23% of Mitel Connect's written reviews are positive against 7% of ConnectWise Mobile's.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 21, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | Mitel Connect | ConnectWise Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.8K ratings)](https://appshunter.io/ios/app/mitel-connect/id1206998099/reviews)** | [3.9 (3.3K ratings)](https://appshunter.io/ios/app/connectwise-mobile/id1407855210/reviews) |
| Number of ratings | **4.8K** | 3.3K |
| Positive reviews | **23.2% of reviews** | 7.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 66 MB | 51 MB |
| Requires iOS | **12.0** | 15.6 |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Mitel Networks Corporation](https://appshunter.io/developer/448794623) | [ConnectWise](https://appshunter.io/developer/470532085) |

## What reviewers say

### Mitel Connect

[App page](https://appshunter.io/ios/app/mitel-connect/id1206998099)

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

**Highlights:** Mobile desk phone functionality, Access enterprise contacts, One-click conference joining, Call and voicemail management, Business caller ID, New dashboard for work day management, Seamless WiFi/cellular handover

**In-app purchases:** none

**What reviewers like**

- 🚀 Works great
- 💡 Useful for remote work
- 👍 Easy to use

**What reviewers complain about**

- 🐛 Crashes frequently
- 🔋 Drains battery
- 🔒 Connectivity issues
- 👎 Unreliable performance

**Reported bugs**

- App crashes on launch
- Calls not ringing through app
- Frequent disconnects
- Compatibility issues with newer iOS versions

**Requested features**

- Improve background functionality
- Add IM and video conferencing
- Better integration with iOS features


### ConnectWise Mobile

[App page](https://appshunter.io/ios/app/connectwise-mobile/id1407855210)

This mobile application provides essential features of ConnectWise PSA for service technicians. It allows users to manage tickets, submit expenses, and view their schedule efficiently while on the go, all within a user-friendly interface.

**Highlights:** View agenda at a glance, Update ticket status, Add ticket notes, Submit expenses, User-friendly interface

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Clean and responsive interface
- 🚀 Syncs data well
- 🚀 Allows dictating time entries and looking up contacts

**What reviewers complain about**

- 🐛 Frequent login issues and authentication problems
- 🐛 Buggy and unreliable, often requires reinstalling
- 🐛 Limited functionality compared to desktop version
- 🐛 Difficult to use, clunky interface
- 🐛 Lacks key features like editing tickets and expenses

**Reported bugs**

- SSO authentication not working
- Ticket and expense fields not functioning properly
- Inability to stay logged in, constantly logging out
- App crashes or freezes frequently

**Requested features**

- Add iPad version
- Improve search and filtering capabilities
- Implement stopwatch/timer functionality
- Allow editing of time entries, expenses, and ticket details
- Integrate signature capture for tickets


## Frequently asked questions

### Is Mitel Connect free?

Mitel Connect is free to download, with no in-app purchases.

### Is ConnectWise Mobile free?

ConnectWise Mobile is free to download, with no in-app purchases.

### Which has better reviews, Mitel Connect or ConnectWise Mobile?

Mitel Connect is rated higher. Mitel Connect averages 4.5 out of 5 from 4.8K ratings, while ConnectWise Mobile averages 3.9 from 3.3K ratings.

### Do Mitel Connect or ConnectWise Mobile have ads?

Neither Mitel Connect nor ConnectWise Mobile shows ads.

### Which is updated more often, Mitel Connect or ConnectWise Mobile?

Mitel Connect ships an update every 2 months, and ConnectWise Mobile every 2 months. Most recently, Mitel Connect was updated on September 21, 2026 and ConnectWise Mobile on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*