# Mitel Connect vs BMC Helix Track

The clearest difference is rating: Mitel Connect at 4.5 against BMC Helix Track's 2.8. Mitel Connect also leads on ratings volume (4.8K vs 8) and review sentiment (23% vs 0%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Mitel Connect holds the better App Store score, 4.5 against 2.8. That said, the two scores are not equally well evidenced: Mitel Connect has 4.8K ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 23% of Mitel Connect's written reviews are positive against 0% of BMC Helix Track's.

Mitel Connect ships an update every 2 months, BMC Helix Track every 6 months. Both last shipped on November 2, 2026.

## The numbers

| Metric | Mitel Connect | BMC Helix Track |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.8K ratings)](https://appshunter.io/ios/app/mitel-connect/id1206998099/reviews)** | [2.8 (8 ratings)](https://appshunter.io/ios/app/bmc-helix-track-it/id1451045907/reviews) |
| Number of ratings | **4.8K** | 8 |
| Positive reviews | **22.9% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 6 months |
| Monetization | Free | Free |
| Size | 66 MB | 98 MB |
| Requires iOS | **12.0** | 14.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Mitel Networks Corporation](https://appshunter.io/developer/448794623) | [BMC Helix, Inc](https://appshunter.io/developer/1875734396) |

## What reviewers say

### Mitel Connect

[App page](https://appshunter.io/ios/app/mitel-connect/id1206998099)

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

**Highlights:** Mobile desk phone functionality, Access enterprise contacts, One-click conference joining, Call and voicemail management, Business caller ID, New dashboard for work day management, Seamless WiFi/cellular handover

**In-app purchases:** none

**What reviewers like**

- 🚀 Works great
- 💡 Useful for remote work
- 👍 Easy to use

**What reviewers complain about**

- 🐛 Crashes frequently
- 🔋 Drains battery
- 🔒 Connectivity issues
- 👎 Unreliable performance

**Reported bugs**

- App crashes on launch
- Calls not ringing through app
- Frequent disconnects
- Compatibility issues with newer iOS versions

**Requested features**

- Improve background functionality
- Add IM and video conferencing
- Better integration with iOS features


### BMC Helix Track

[App page](https://appshunter.io/ios/app/bmc-helix-track-it/id1451045907)

This mobile app provides help desk technicians with access to a web-based service management system. It allows them to review, submit, and update assigned requests, and search a knowledge base for solutions. The software aims to improve service quality and reduce operational expenses.

**Highlights:** Access to help desk requests, Submit and update requests, Search knowledge base, Customizable interface, Graphical reports, Asset management

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Mitel Connect free?

Mitel Connect is free to download, with no in-app purchases.

### Is BMC Helix Track free?

BMC Helix Track is free to download, with no in-app purchases.

### Which has better reviews, Mitel Connect or BMC Helix Track?

Mitel Connect is rated higher. Mitel Connect averages 4.5 out of 5 from 4.8K ratings, while BMC Helix Track averages 2.8 from 8 ratings.

### Do Mitel Connect or BMC Helix Track have ads?

Neither Mitel Connect nor BMC Helix Track shows ads.

### Which is updated more often, Mitel Connect or BMC Helix Track?

Mitel Connect ships an update every 2 months, and BMC Helix Track every 6 months. Most recently, Mitel Connect was updated on November 2, 2026 and BMC Helix Track on November 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*