# Mitel Connect vs Avaya Cloud Office

The clearest difference is review sentiment: Avaya Cloud Office at 68% against Mitel Connect's 23%. Mitel Connect's advantage is monetization model (free vs subscription) and ratings volume (4.8K vs 66). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Mitel Connect holds the better App Store score, 4.5 against 4.2. That said, the two scores are not equally well evidenced: Mitel Connect has 4.8K ratings behind it against 66, so its average is the more settled of the two. Written reviews complicate that: 23% of Mitel Connect's written reviews are positive against 68% of Avaya Cloud Office's, so the app with the better star average is not the one people write more warmly about.

Mitel Connect ships an update every 2 months, Avaya Cloud Office every 3 months. The most recent releases landed on September 21, 2026 and September 20, 2026 respectively.

## The numbers

| Metric | Mitel Connect | Avaya Cloud Office |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.8K ratings)](https://appshunter.io/ios/app/mitel-connect/id1206998099/reviews)** | [4.2 (66 ratings)](https://appshunter.io/ios/app/avaya-cloud-office/id1495845694/reviews) |
| Number of ratings | **4.8K** | 66 |
| Positive reviews | 23.2% of reviews | **68.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | **Free** | Subscription |
| Size | 66 MB | 370 MB |
| Requires iOS | **12.0** | 16.0 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Mitel Networks Corporation](https://appshunter.io/developer/448794623) | [RingCentral, Inc](https://appshunter.io/developer/293305987) |

## What reviewers say

### Mitel Connect

[App page](https://appshunter.io/ios/app/mitel-connect/id1206998099)

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

**Highlights:** Mobile desk phone functionality, Access enterprise contacts, One-click conference joining, Call and voicemail management, Business caller ID, New dashboard for work day management, Seamless WiFi/cellular handover

**In-app purchases:** none

**What reviewers like**

- 🚀 Works great
- 💡 Useful for remote work
- 👍 Easy to use

**What reviewers complain about**

- 🐛 Crashes frequently
- 🔋 Drains battery
- 🔒 Connectivity issues
- 👎 Unreliable performance

**Reported bugs**

- App crashes on launch
- Calls not ringing through app
- Frequent disconnects
- Compatibility issues with newer iOS versions

**Requested features**

- Improve background functionality
- Add IM and video conferencing
- Better integration with iOS features


### Avaya Cloud Office

[App page](https://appshunter.io/ios/app/avaya-cloud-office/id1495845694)

This app unifies business communication, allowing users to call, message, and meet from a single interface. It supports team messaging, video conferencing with screen sharing, and HD calling. Integrations with other business apps streamline workflows.

**Highlights:** Team messaging, Video meetings with screen sharing, HD calling, Single business number for calls, SMS, and fax, App integrations, File and task management

**Features:** macOS Compatibility, Siri integration, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Mitel Connect free?

Mitel Connect is free to download, with no in-app purchases.

### Is Avaya Cloud Office free?

Avaya Cloud Office is free to download, with no in-app purchases.

### Which has better reviews, Mitel Connect or Avaya Cloud Office?

Mitel Connect is rated higher. Mitel Connect averages 4.5 out of 5 from 4.8K ratings, while Avaya Cloud Office averages 4.2 from 66 ratings.

### Do Mitel Connect or Avaya Cloud Office have ads?

Neither Mitel Connect nor Avaya Cloud Office shows ads.

### Which is updated more often, Mitel Connect or Avaya Cloud Office?

Mitel Connect ships an update every 2 months, and Avaya Cloud Office every 3 months. Most recently, Mitel Connect was updated on September 21, 2026 and Avaya Cloud Office on September 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*