# IID Customer Connect vs Proptia

The clearest difference is update cadence: Proptia at every 3 weeks against IID Customer Connect's every 6 months. IID Customer Connect's advantage is ratings volume (6.8K vs 827). On price, rating, review sentiment and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.8 for IID Customer Connect against 4.7 for Proptia. That said, the two scores are not equally well evidenced: IID Customer Connect has 6.8K ratings behind it against 827, so its average is the more settled of the two. Written reviews are what separate them: 21% of IID Customer Connect's written reviews are positive against 28% of Proptia's.

IID Customer Connect ships an update every 6 months, Proptia every 3 weeks. The most recent releases landed on October 29, 2026 and October 28, 2026 respectively.

## The numbers

| Metric | IID Customer Connect | Proptia |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (6.8K ratings)](https://appshunter.io/ios/app/iid-customer-connect/id1207760404/reviews)** | [4.7 (827 ratings)](https://appshunter.io/ios/app/proptia/id6747716359/reviews) |
| Number of ratings | **6.8K** | 827 |
| Positive reviews | 21.2% of reviews | **27.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 41 MB | 36 MB |
| Requires iOS | 16.6 | **16.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Smart Energy Systems LLC](https://appshunter.io/developer/1062247242) | [Proptia](https://appshunter.io/developer/1547519303) |

## What reviewers say

### IID Customer Connect

[App page](https://appshunter.io/ios/app/iid-customer-connect/id1207760404)

Manage your energy account with ease. View and pay bills, track your energy usage, schedule service changes, and stay informed about local outages. Access programs and services designed for customers.

**Highlights:** View and pay bills, Monitor energy usage, Schedule service changes, Sign up for paperless billing, Check for outages, Enroll in programs

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Easy
- ⭐ Great

**What reviewers complain about**

- 🐛 Inconvenient
- 🐛 Signing in is a pain
- 🐛 Payment issues
- 🐛 Buggy/Faulty
- 🐛 Crashes

**Reported bugs**

- Can't login
- App not available
- Infinite error loop
- Typing issues
- Crashes often

**Requested features**

- Schedule a payment
- Allow paying any amount
- Improve usage tracking
- Add street light outage reporting


### Proptia

[App page](https://appshunter.io/ios/app/proptia/id6747716359)

Manage community access with this app. Features include visitor management for gatehouses and telephone entry, vehicle directories, and mobile credentials for seamless entry. You can also submit and view tickets, and access a directory of community staff contacts.

**Highlights:** Visitor management, Event visitor management, Vehicles directory, Mobile credential access, Ticket submission and viewing, Community staff contacts

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is IID Customer Connect free?

IID Customer Connect is free to download, with no in-app purchases.

### Is Proptia free?

Proptia is free to download, with no in-app purchases.

### Which has better reviews, IID Customer Connect or Proptia?

IID Customer Connect is rated higher. IID Customer Connect averages 4.8 out of 5 from 6.8K ratings, while Proptia averages 4.7 from 827 ratings.

### Do IID Customer Connect or Proptia have ads?

Neither IID Customer Connect nor Proptia shows ads.

### Which is updated more often, IID Customer Connect or Proptia?

IID Customer Connect ships an update every 6 months, and Proptia every 3 weeks. Most recently, IID Customer Connect was updated on October 29, 2026 and Proptia on October 28, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*