# AlwaysOn Mobile App vs CHI311

The clearest difference is rating: AlwaysOn Mobile App at 4.1 against CHI311's 2.5. AlwaysOn Mobile App also leads on device support (3 vs 1) and iOS requirement (12.2 vs 17.6). CHI311's advantage is ratings volume (245 vs 12). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

AlwaysOn Mobile App holds the better App Store score, 4.1 against 2.5. That said, the two scores are not equally well evidenced: CHI311 has 245 ratings behind it against 12, so its average is the more settled of the two.

AlwaysOn Mobile App ships an update every 5 weeks, CHI311 every 3 weeks. The most recent releases landed on October 24, 2026 and October 21, 2026 respectively.

## The numbers

| Metric | AlwaysOn Mobile App | CHI311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.1 (12 ratings)](https://appshunter.io/ios/app/alwayson-mobile-app/id1209110663/reviews)** | [2.5 (245 ratings)](https://appshunter.io/ios/app/chi311/id1441580123/reviews) |
| Number of ratings | 12 | **245** |
| Positive reviews | — | 14.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 weeks | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 149 MB | 29 MB |
| Requires iOS | **12.2** | 17.6 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Observables, Inc.](https://appshunter.io/developer/1209110662) | [City of Chicago](https://appshunter.io/developer/1441580122) |

## What reviewers say

### AlwaysOn Mobile App

[App page](https://appshunter.io/ios/app/alwayson-mobile-app/id1209110663)

Manage, monitor, and control critical infrastructure like alarms, networks, and access control systems remotely. Access and operate your IOBOT appliance from anywhere through a phone-based interface connected to the AlwaysON Cloud Portal.

**Highlights:** Manage critical infrastructure, Monitor alarms and networks, Control access control systems, Operate IOBOT appliances, Remote access via cloud portal, Phone-based interface

**Features:** macOS Compatibility

**In-app purchases:** none


### CHI311

[App page](https://appshunter.io/ios/app/chi311/id1441580123)

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

**Highlights:** Submit new service requests, Track request status and resolution times, Attach photos to requests, Map request locations, Create an account for tracking, Search knowledge articles, View neighborhood requests

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Intuitive and simple to use
- 🌐 Convenient access to city services
- 📊 Helpful for tracking request progress

**What reviewers complain about**

- 🐛 Frequent bugs and crashes
- 🗺️ Difficult to use map functionality
- 🔒 Login and account issues
- 🤖 Lack of responsiveness from developers

**Reported bugs**

- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions

**Requested features**

- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features


## Frequently asked questions

### Is AlwaysOn Mobile App free?

AlwaysOn Mobile App is free to download, with no in-app purchases.

### Is CHI311 free?

CHI311 is free to download, with no in-app purchases.

### Which has better reviews, AlwaysOn Mobile App or CHI311?

AlwaysOn Mobile App is rated higher. AlwaysOn Mobile App averages 4.1 out of 5 from 12 ratings, while CHI311 averages 2.5 from 245 ratings.

### Do AlwaysOn Mobile App or CHI311 have ads?

Neither AlwaysOn Mobile App nor CHI311 shows ads.

### Which is updated more often, AlwaysOn Mobile App or CHI311?

AlwaysOn Mobile App ships an update every 5 weeks, and CHI311 every 3 weeks. Most recently, AlwaysOn Mobile App was updated on October 24, 2026 and CHI311 on October 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*