# MySmartfren vs My JNE

The clearest difference is rating: MySmartfren at 4.7 against My JNE's 3.0. MySmartfren also leads on ratings volume (369 vs 10) and review sentiment (26% vs 12%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MySmartfren holds the better App Store score, 4.7 against 3.0. That said, the two scores are not equally well evidenced: MySmartfren has 369 ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 26% of MySmartfren's written reviews are positive against 12% of My JNE's.

MySmartfren ships an update every 2 months, My JNE every 3 months. The most recent releases landed on November 11, 2026 and November 2, 2026 respectively.

## The numbers

| Metric | MySmartfren | My JNE |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (369 ratings)](https://appshunter.io/ios/app/mysmartfren/id1209898190/reviews)** | [3.0 (10 ratings)](https://appshunter.io/ios/app/my-jne/id1447606780/reviews) |
| Number of ratings | **369** | 10 |
| Positive reviews | **26.1% of reviews** | 11.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | Free | Free |
| Size | 130 MB | 27 MB |
| Requires iOS | 15.6 | **14.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [PT Smartfren Telecom](https://appshunter.io/developer/1209898189) | [PT. Tiki Jalur Nugraha Ekakurir](https://appshunter.io/developer/702763258) |

## What reviewers say

### MySmartfren

[App page](https://appshunter.io/ios/app/mysmartfren/id1209898190)

Manage your mobile service with ease, including checking balances, topping up, and purchasing data packages. Add multiple numbers to one account and enjoy secure, real-time payments with various options. Earn rewards and explore digital SIM features.

**Highlights:** Check balance and top up, Buy data packages, Manage multiple numbers, Secure real-time payments, Earn rewards and bonuses, Digital SIM (eSIM) support, Live chat support

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 👍 Saves data quota
- 👍 Good promotions and bonuses
- 👍 Feature-rich app
- 👍 Faster and easier navigation (new app)

**What reviewers complain about**

- 🐛 App crashes frequently
- 🐛 Slow loading times
- 🐛 Login issues (re-login required, fails)
- 🐛 Payment failures
- 🐛 Limited English support

**Reported bugs**

- App crashes on startup after update
- App crashes on iPhone 6s after update
- App crashes on iPhone 6
- App crashes on startup
- App crashes every time on open

**Requested features**

- Option to stop SMS promos
- Improve English language support
- Fix credit card payment gateway
- Simplify app interface
- Allow account creation without KTP for foreigners


### My JNE

[App page](https://appshunter.io/ios/app/my-jne/id1447606780)

This app connects you to JNE services, offering shipment tracking, tariff checks, and management of your packages. It also facilitates payments for various utilities and services.

**Highlights:** Shipment tracking, Tariff checks, My shipments overview, Utility and service payments, Contact center access

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is MySmartfren free?

MySmartfren is free to download, with no in-app purchases.

### Is My JNE free?

My JNE is free to download, with no in-app purchases.

### Which has better reviews, MySmartfren or My JNE?

MySmartfren is rated higher. MySmartfren averages 4.7 out of 5 from 369 ratings, while My JNE averages 3.0 from 10 ratings.

### Do MySmartfren or My JNE have ads?

Neither MySmartfren nor My JNE shows ads.

### Which is updated more often, MySmartfren or My JNE?

MySmartfren ships an update every 2 months, and My JNE every 3 months. Most recently, MySmartfren was updated on November 11, 2026 and My JNE on November 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*