# SentriConnect vs CHI311

The clearest difference is rating: CHI311 at 2.5 against SentriConnect's 2.2. CHI311 also leads on review sentiment (14% vs 3%) and ratings volume (235 vs 56). SentriConnect's advantage is device support (3 vs 1) and iOS requirement (14.0 vs 17.6). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

CHI311 holds the better App Store score, 2.5 against 2.2. Both are backed by a comparable volume of ratings — 56 and 235 respectively. Written reviews point the same way: 3% of SentriConnect's written reviews are positive against 14% of CHI311's.

SentriConnect ships an update every 6 weeks, CHI311 every 3 weeks. The most recent releases landed on October 15, 2026 and October 13, 2026 respectively.

## The numbers

| Metric | SentriConnect | CHI311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (56 ratings)](https://appshunter.io/ios/app/sentriconnect/id1211378236/reviews) | **[2.5 (235 ratings)](https://appshunter.io/ios/app/chi311/id1441580123/reviews)** |
| Number of ratings | 56 | **235** |
| Positive reviews | 2.5% of reviews | **14.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 47 MB | 29 MB |
| Requires iOS | **14.0** | 17.6 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [SentriLock](https://appshunter.io/developer/643986489) | [City of Chicago](https://appshunter.io/developer/1441580122) |

## What reviewers say

### SentriConnect

[App page](https://appshunter.io/ios/app/sentriconnect/id1211378236)

This app provides a managed access system for lockboxes, allowing owners to grant time-limited access and receive detailed usage information. It offers security and dependability for lockbox subscribers.

**Highlights:** Grant time-limited access, Receive detailed access information, Managed access system, Secure and dependable, Integration with SentriKey Real Estate

**Features:** Vision Pro support

**In-app purchases:** none


### CHI311

[App page](https://appshunter.io/ios/app/chi311/id1441580123)

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

**Highlights:** Submit new service requests, Track request status and resolution times, Attach photos to requests, Map request locations, Create an account for tracking, Search knowledge articles, View neighborhood requests

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Intuitive and simple to use
- 🌐 Convenient access to city services
- 📊 Helpful for tracking request progress

**What reviewers complain about**

- 🐛 Frequent bugs and crashes
- 🗺️ Difficult to use map functionality
- 🔒 Login and account issues
- 🤖 Lack of responsiveness from developers

**Reported bugs**

- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions

**Requested features**

- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features


## Frequently asked questions

### Is SentriConnect free?

SentriConnect is free to download, with no in-app purchases.

### Is CHI311 free?

CHI311 is free to download, with no in-app purchases.

### Which has better reviews, SentriConnect or CHI311?

CHI311 is rated higher. SentriConnect averages 2.2 out of 5 from 56 ratings, while CHI311 averages 2.5 from 235 ratings.

### Do SentriConnect or CHI311 have ads?

Neither SentriConnect nor CHI311 shows ads.

### Which is updated more often, SentriConnect or CHI311?

SentriConnect ships an update every 6 weeks, and CHI311 every 3 weeks. Most recently, SentriConnect was updated on October 15, 2026 and CHI311 on October 13, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*