# Tandem vs Jack Henry Support

The clearest difference is review sentiment: Tandem at 100% against Jack Henry Support's 0%. Tandem also leads on rating (5.0 vs 3.0) and update cadence (monthly vs every 4 months). Jack Henry Support's advantage is iOS requirement (8.0 vs 16.4). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tandem holds the better App Store score, 5.0 against 3.0. Both are backed by a comparable volume of ratings — 8 and 7 respectively. Written reviews point the same way: 100% of Tandem's written reviews are positive against 0% of Jack Henry Support's.

Tandem ships an update monthly, Jack Henry Support every 4 months. The most recent releases landed on October 17, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | Tandem | Jack Henry Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (8 ratings)](https://appshunter.io/ios/app/tandem-information-security/id1216841435/reviews)** | [3.0 (7 ratings)](https://appshunter.io/ios/app/jack-henry-support/id1236977896/reviews) |
| Number of ratings | **8** | 7 |
| Positive reviews | **100.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 4 months |
| Monetization | Free | Free |
| Size | 53 MB | 37 MB |
| Requires iOS | 16.4 | **8.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [CoNetrix](https://appshunter.io/developer/867125791) | [Jack Henry and Associates, Inc.](https://appshunter.io/developer/1229273746) |

## What reviewers say

### Tandem

[App page](https://appshunter.io/ios/app/tandem-information-security/id1216841435)

Access critical business continuity plans, emergency packets, and contact information on the go. Receive and respond to emergency alerts for your organization. This tool helps manage your information security program.

**Highlights:** Download business continuity plans, Access emergency packets, View contact information, Send and receive emergency alerts, Respond to emergency alerts, Manage information security program

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Jack Henry Support

[App page](https://appshunter.io/ios/app/jack-henry-support/id1236977896)

Access comprehensive support for Jack Henry Banking, Symitar, and ProfitStars products. This application allows users to create, view, and manage support cases and client work requests. Administrators can also manage product support authorizations for their employees.

**Highlights:** Create/Edit Support Cases, View and Manage Cases, Search Case History, Maintain User Information, Company Selection, Manage Product Support Authorizations

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Tandem free?

Tandem is free to download, with no in-app purchases.

### Is Jack Henry Support free?

Jack Henry Support is free to download, with no in-app purchases.

### Which has better reviews, Tandem or Jack Henry Support?

Tandem is rated higher. Tandem averages 5.0 out of 5 from 8 ratings, while Jack Henry Support averages 3.0 from 7 ratings.

### Do Tandem or Jack Henry Support have ads?

Neither Tandem nor Jack Henry Support shows ads.

### Which is updated more often, Tandem or Jack Henry Support?

Tandem ships an update monthly, and Jack Henry Support every 4 months. Most recently, Tandem was updated on October 17, 2026 and Jack Henry Support on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*