# Microsoft Azure vs ServiceNow Agent

Microsoft Azure and ServiceNow Agent both sit at 4.8 stars, but that hides the real split: 62% of ServiceNow Agent's written reviews are positive against 29% of Microsoft Azure's. Microsoft Azure's advantage is iOS requirement (16.0 vs 18.0). On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Microsoft Azure holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 2.8K and 2.7K respectively. Written reviews complicate that: 29% of Microsoft Azure's written reviews are positive against 62% of ServiceNow Agent's, so the app with the better star average is not the one people write more warmly about.

Microsoft Azure ships an update every 3 weeks, ServiceNow Agent every 2 weeks. The most recent releases landed on October 28, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | Microsoft Azure | ServiceNow Agent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (2.8K ratings)](https://appshunter.io/ios/app/microsoft-azure/id1219013620/reviews)** | [4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews) |
| Number of ratings | **2.8K** | 2.7K |
| Positive reviews | 28.7% of reviews | **61.6% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 113 MB | 140 MB |
| Requires iOS | **16.0** | 18.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Microsoft Corporation](https://appshunter.io/developer/298856275) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### Microsoft Azure

[App page](https://appshunter.io/ios/app/microsoft-azure/id1219013620)

Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.

**Highlights:** Monitor cloud resource status, View critical metrics, Receive notifications and alerts, Start/stop VMs, Manage web apps

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Streamline services with the cloud
- 👍 Surprisingly doesn't suck
- 👍 Great app for managing Azure cloud

**What reviewers complain about**

- 🐛 Crashes, freezes, and bugs
- 🚫 Limited functionality, read-only
- 🚫 Useless, can't do anything meaningful
- 🚫 Doesn't work with newer iOS versions

**Reported bugs**

- Login issues, can't sign in
- Face ID crashes the app
- Blank/black screen after updates

**Requested features**

- Add billing and cost management
- Integrate Azure AD and DevOps
- Allow creating/editing resources
- Improve cloud shell experience


### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Utilize native device capabilities

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


## Frequently asked questions

### Is Microsoft Azure free?

Microsoft Azure is free to download, with no in-app purchases.

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Which has better reviews, Microsoft Azure or ServiceNow Agent?

Microsoft Azure is rated higher. Microsoft Azure averages 4.8 out of 5 from 2.8K ratings, while ServiceNow Agent averages 4.6 from 2.7K ratings.

### Do Microsoft Azure or ServiceNow Agent have ads?

Neither Microsoft Azure nor ServiceNow Agent shows ads.

### Which is updated more often, Microsoft Azure or ServiceNow Agent?

Microsoft Azure ships an update every 3 weeks, and ServiceNow Agent every 2 weeks. Most recently, Microsoft Azure was updated on October 28, 2026 and ServiceNow Agent on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*