# Protection 360® vs HP Support Assistant

The clearest difference is rating: Protection 360® at 4.5 against HP Support Assistant's 2.2. Protection 360® also leads on ratings volume (58K vs 238) and review sentiment (24% vs 6%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Protection 360® holds the better App Store score, 4.5 against 2.2. That said, the two scores are not equally well evidenced: Protection 360® has 58K ratings behind it against 238, so its average is the more settled of the two. Written reviews point the same way: 24% of Protection 360®'s written reviews are positive against 6% of HP Support Assistant's.

Protection 360® ships an update every 6 weeks, HP Support Assistant every 4 months. The most recent releases landed on November 10, 2026 and November 2, 2026 respectively.

## The numbers

| Metric | Protection 360® | HP Support Assistant |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (58K ratings)](https://appshunter.io/ios/app/protection-360/id1226629284/reviews)** | [2.2 (238 ratings)](https://appshunter.io/ios/app/hp-support-assistant/id1421366380/reviews) |
| Number of ratings | **58K** | 238 |
| Positive reviews | **24.5% of reviews** | 6.1% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 4 months |
| Monetization | Free | Free |
| Size | 91 MB | 18 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [T-Mobile](https://appshunter.io/developer/525560781) | [HP Inc.](https://appshunter.io/developer/299531650) |

## What reviewers say

### Protection 360®

[App page](https://appshunter.io/ios/app/protection-360/id1226629284)

This app provides comprehensive device support, including live tech assistance, claim filing, and coverage details. It helps users maximize their connected devices with easy access to troubleshooting guides and extra benefits. Registration is required for full functionality.

**Highlights:** Live tech support via call or chat, File accidental damage or mechanical breakdown claims, View coverage details and deductible information, Browse self-help articles and guides, Access extra benefits

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Quick claim processing
- 👍 Helpful customer service

**What reviewers complain about**

- 🐛 App crashes and errors
- 🔥 Unreliable and non-functional
- 💰 Expensive and poor value
- 🤯 Confusing and difficult to navigate
- 🤔 Inconsistent policies and coverage

**Reported bugs**

- App crashes on launch
- Claim submission process not working
- Incorrect device information displayed

**Requested features**

- Improve app stability and reliability
- Provide better customer support
- Offer more transparent and fair pricing


### HP Support Assistant

[App page](https://appshunter.io/ios/app/hp-support-assistant/id1421366380)

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

**Highlights:** Guided troubleshooters, Virtual Agent for problem-solving, Device status monitoring, Support contact options, Service Center Locator, Order replacement parts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes

**What reviewers complain about**

- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number

**Reported bugs**

- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features

**Requested features**

- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps


## Frequently asked questions

### Is Protection 360® free?

Protection 360® is free to download, with no in-app purchases.

### Is HP Support Assistant free?

HP Support Assistant is free to download, with no in-app purchases.

### Which has better reviews, Protection 360® or HP Support Assistant?

Protection 360® is rated higher. Protection 360® averages 4.5 out of 5 from 58K ratings, while HP Support Assistant averages 2.2 from 238 ratings.

### Do Protection 360® or HP Support Assistant have ads?

Neither Protection 360® nor HP Support Assistant shows ads.

### Which is updated more often, Protection 360® or HP Support Assistant?

Protection 360® ships an update every 6 weeks, and HP Support Assistant every 4 months. Most recently, Protection 360® was updated on November 10, 2026 and HP Support Assistant on November 2, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*