# HelpDeskEddy vs Госключ

The clearest difference is ratings volume: Госключ at 262 against HelpDeskEddy's 2. Госключ also leads on review sentiment (14% vs 0%) and chart position (#197 vs unranked). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 1.5 for HelpDeskEddy against 1.6 for Госключ. That said, the two scores are not equally well evidenced: Госключ has 262 ratings behind it against 2, so its average is the more settled of the two. Written reviews are what separate them: 0% of HelpDeskEddy's written reviews are positive against 14% of Госключ's.

HelpDeskEddy ships an update monthly, Госключ every 2 months. The most recent releases landed on August 10, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | HelpDeskEddy | Госключ |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.5 (2 ratings)](https://appshunter.io/ios/app/helpdeskeddy/id1229126866/reviews) | **[1.6 (262 ratings)](https://appshunter.io/ios/app/id1566096745/reviews)** |
| Number of ratings | 2 | **262** |
| Positive reviews | 0.0% of reviews | **13.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | Free | — |
| Best chart rank | — | **#197** |
| Size | 2 MB | 82 MB |
| Requires iOS | 16.0 | **14.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [EddySoftGlobal OU](https://appshunter.io/developer/1229126865) | [Минкомсвязь РФ](https://appshunter.io/developer/1367959793) |

## What reviewers say

### HelpDeskEddy

[App page](https://appshunter.io/ios/app/helpdeskeddy/id1229126866)

This mobile application provides remote customer support capabilities, allowing users to stay updated on client requests and respond accordingly. It offers essential features for managing support tickets on the go, ensuring continuous service and client satisfaction.

**Highlights:** Ticket list with filtering, Detailed ticket view, Ticket property modification, Ticket search, Respond to tickets, Ticket comments, Push notifications for ticket events, Create new tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Госключ

[App page](https://appshunter.io/ios/app/id1566096745)

**Currently charting:** #197 Top Free · Business (US App Store)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and efficient
- 👍 Convenient and user-friendly
- 🔒 Secure authentication

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🤖 Confusing authentication process
- 🔒 Restrictive security measures
- ⏱️ Slow and unresponsive

**Reported bugs**

- Inability to scan passport or biometric data
- Inconsistent behavior across devices and OS versions
- Unreliable document signing and submission

**Requested features**

- Improved error handling and notifications
- Simplified authentication flow
- Ability to recover or reset passwords
- Better integration with other government services


## Frequently asked questions

### Is HelpDeskEddy free?

HelpDeskEddy is free to download, with no in-app purchases.

### Is Госключ free?

Госключ is free to download, with no in-app purchases.

### Which has better reviews, HelpDeskEddy or Госключ?

Госключ is rated higher. HelpDeskEddy averages 1.5 out of 5 from 2 ratings, while Госключ averages 1.6 from 262 ratings.

### Do HelpDeskEddy or Госключ have ads?

Neither HelpDeskEddy nor Госключ shows ads.

### Which is updated more often, HelpDeskEddy or Госключ?

HelpDeskEddy ships an update monthly, and Госключ every 2 months. Most recently, HelpDeskEddy was updated on August 10, 2026 and Госключ on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*