# GoToAssist Remote Support vs ECI MobileTech

The clearest difference is rating: ECI MobileTech at 3.8 against GoToAssist Remote Support's 1.7. ECI MobileTech also leads on review sentiment (41% vs 4%) and monetization model (free vs freemium). GoToAssist Remote Support's advantage is iOS requirement (12.0 vs 14.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ECI MobileTech holds the better App Store score, 3.8 against 1.7. Both are backed by a comparable volume of ratings — 26 and 80 respectively. Written reviews point the same way: 4% of GoToAssist Remote Support's written reviews are positive against 41% of ECI MobileTech's.

GoToAssist Remote Support ships an update every 2 months, ECI MobileTech every 6 weeks. The most recent releases landed on October 30, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | GoToAssist Remote Support | ECI MobileTech |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.7 (26 ratings)](https://appshunter.io/ios/app/gotoassist-remote-support/id1230341039/reviews) | **[3.8 (80 ratings)](https://appshunter.io/ios/app/eci-mobiletech/id1486818143/reviews)** |
| Number of ratings | 26 | **80** |
| Positive reviews | 4.3% of reviews | **40.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 6 weeks** |
| Monetization | Freemium | **Free** |
| Size | 32 MB | 32 MB |
| Requires iOS | **12.0** | 14.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [GoTo Group, Inc.](https://appshunter.io/developer/299616804) | [ECi Software Solutions](https://appshunter.io/developer/923056025) |

## What reviewers say

### GoToAssist Remote Support

[App page](https://appshunter.io/ios/app/gotoassist-remote-support/id1230341039)

Provide instant remote support to desktops and mobile devices directly from your iPhone or iPad. This app enables seamless screen sharing, remote control, and unattended access, ensuring you can assist customers anytime, anywhere.

**Highlights:** Live remote support, Screen sharing, Remote control, Unattended access, Touch and gesture controls, Secure encryption

**In-app purchases:** none


### ECI MobileTech

[App page](https://appshunter.io/ios/app/eci-mobiletech/id1486818143)

Empower field technicians with real-time service call data, inventory management, and activity tracking. Streamline operations, reduce office workload, and improve accuracy with a direct connection to e-automate.

**Highlights:** Manage service calls and inventory, View parts availability across warehouses, Real-time GPS monitoring, Dispatch console for technician activity, Tech-to-tech parts transfers, Add file attachments to service calls, Capture signatures

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is GoToAssist Remote Support free?

GoToAssist Remote Support is free to download, with no in-app purchases.

### Is ECI MobileTech free?

ECI MobileTech is free to download, with no in-app purchases.

### Which has better reviews, GoToAssist Remote Support or ECI MobileTech?

ECI MobileTech is rated higher. GoToAssist Remote Support averages 1.7 out of 5 from 26 ratings, while ECI MobileTech averages 3.8 from 80 ratings.

### Do GoToAssist Remote Support or ECI MobileTech have ads?

Neither GoToAssist Remote Support nor ECI MobileTech shows ads.

### Which is updated more often, GoToAssist Remote Support or ECI MobileTech?

GoToAssist Remote Support ships an update every 2 months, and ECI MobileTech every 6 weeks. Most recently, GoToAssist Remote Support was updated on October 30, 2026 and ECI MobileTech on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*