# San José 311 vs Snapqueue

The clearest difference is in-app purchases: San José 311 at none against Snapqueue's 1. San José 311 also leads on iOS requirement (9.0 vs 26.1). On price, update cadence, ads and device support there is nothing between them.

Both are free to download. Snapqueue sells 1 one-off in-app purchase. San José 311 asks for nothing beyond the download.

San José 311 ships an update every 3 months, Snapqueue every 2 months. The most recent releases landed on October 17, 2026 and October 3, 2026 respectively.

## The numbers

| Metric | San José 311 | Snapqueue |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.0 (155 ratings)](https://appshunter.io/ios/app/san-jose-311/id1231429879/reviews)** | — |
| Number of ratings | **155** | — |
| Positive reviews | 15.1% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Free | — |
| Size | 16 MB | 4 MB |
| Requires iOS | **9.0** | 26.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [APPLICATIONS SOFTWARE TECHNOLOGY CORPORATION](https://appshunter.io/developer/839174922) | [DEREK JORDAN ISENSEE](https://appshunter.io/developer/1869094310) |

## What reviewers say

### San José 311

[App page](https://appshunter.io/ios/app/san-jose-311/id1231429879)

Report and track city service requests for San Jose. Submit issues with photos, categorize them, and view them on a map. Receive updates and notifications on your submitted requests.

**Highlights:** Submit service requests, Track request status, Log requests with photos, Categorize service issues, View requests on a map, Receive notifications, Access FAQs

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick response times for resolved issues
- 📸 Easy photo upload and attachment functionality
- 🗺️ Helpful map-based location selection
- ✅ Streamlined reporting process for various city services
- 📍 Convenient way to report graffiti and illegal dumping

**What reviewers complain about**

- 🐛 Frequent app crashes and freezing
- 🔐 Broken authentication and password reset functionality
- 📍 Location services malfunction or reject valid addresses
- ⏱️ Extremely slow response times from city departments
- ❌ Cases closed without resolution or follow-up

**Reported bugs**

- Registration page hangs or fails to process
- Login credentials not accepted despite correct password
- Password reset feature non-functional
- App crashes on iOS 13+ versions
- Location confirmation button unclickable

**Requested features**

- Anonymous reporting without login requirement
- Back button or navigation menu in all sections
- Improved address input with manual entry option
- Real-time status updates on submitted reports
- Explanation of why cases are closed or resolved


### Snapqueue

[App page](https://appshunter.io/ios/app/snapqueue/id6762104829)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Snapqueue Pro | $4.99 | one-time |


## Frequently asked questions

### Is San José 311 free?

San José 311 is free to download, with no in-app purchases.

### Is Snapqueue free?

Snapqueue is free to download, with in-app purchases available.

### Do San José 311 or Snapqueue have ads?

Neither San José 311 nor Snapqueue shows ads.

### Which is updated more often, San José 311 or Snapqueue?

San José 311 ships an update every 3 months, and Snapqueue every 2 months. Most recently, San José 311 was updated on October 17, 2026 and Snapqueue on October 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*