# San Bruno Responds vs Pet Cloud

The clearest difference is rating: Pet Cloud at 4.8 against San Bruno Responds's 2.6. Pet Cloud also leads on ads (none vs shown) and update cadence (weekly vs every 9 months). San Bruno Responds's advantage is iOS requirement (13.0 vs 17.0). On price, review sentiment, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Pet Cloud holds the better App Store score, 4.8 against 2.6. That said, the two scores are not equally well evidenced: Pet Cloud has 9.9K ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 33% of San Bruno Responds's written reviews are positive against 27% of Pet Cloud's, so the app with the better star average is not the one people write more warmly about.

San Bruno Responds ships an update every 9 months, Pet Cloud weekly. The most recent releases landed on October 29, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | San Bruno Responds | Pet Cloud |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.6 (7 ratings)](https://appshunter.io/ios/app/san-bruno-responds/id1235824118/reviews) | **[4.8 (9.9K ratings)](https://appshunter.io/ios/app/pet-cloud/id1278520013/reviews)** |
| Number of ratings | 7 | **9.9K** |
| Positive reviews | **33.3% of reviews** | 27.4% of reviews |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | Every 9 months | **Weekly** |
| Monetization | Ad-supported | **Free** |
| Size | 30 MB | 82 MB |
| Requires iOS | **13.0** | 17.0 |
| Devices | **iPhone, iPod** | iPhone |
| Age rating | 4+ | 17+ |
| Developer | [City of San Bruno](https://appshunter.io/developer/1535976137) | [Figo Pet Insurance](https://appshunter.io/developer/1002677456) |

## What reviewers say

### San Bruno Responds

[App page](https://appshunter.io/ios/app/san-bruno-responds/id1235824118)

This tool allows residents to submit and track service requests directly from their smartphone or computer. Users can also share reports, including photos and text, and view requests submitted by others.

**Highlights:** Submit service requests, Track request status, View public reports, Share reports with photos, Access via desktop or mobile

**Features:** macOS Compatibility

**In-app purchases:** none


### Pet Cloud

[App page](https://appshunter.io/ios/app/pet-cloud/id1278520013)

Manage all your pet's important information, from medical records to vaccination reminders. Connect with other pet owners, discover local pet services, and get instant access to live veterinary professionals. The app also offers integrated pet insurance features.

**Highlights:** Organize medical and adoption records, Set vaccination and shot reminders, Connect with local pet owners, Discover pet-friendly services and locations, Access live veterinary professionals 24/7, Integrated pet insurance claim submission

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to submit claims
- 👍 User-friendly app
- 🤖 Helpful live vet chat
- 💰 Quick reimbursements

**What reviewers complain about**

- 🐛 Buggy and crashes frequently
- 🤖 Unreliable AI chat feature
- 🤖 Impersonal live vet chat
- 📱 Poor app performance and UX
- 💳 Misleading insurance coverage

**Reported bugs**

- Login and authentication issues
- Notifications and achievement sections not loading
- Vet chat feature frequently crashing
- Inconsistent app behavior across devices

**Requested features**

- Ability to archive vet chat sessions
- Better support for landscape mode and external keyboards
- Improved notification system for claims and policy updates
- More transparency in insurance coverage and claim decisions


## Frequently asked questions

### Is San Bruno Responds free?

San Bruno Responds is free to download, with no in-app purchases.

### Is Pet Cloud free?

Pet Cloud is free to download, with no in-app purchases.

### Which has better reviews, San Bruno Responds or Pet Cloud?

Pet Cloud is rated higher. San Bruno Responds averages 2.6 out of 5 from 7 ratings, while Pet Cloud averages 4.8 from 9.9K ratings.

### Do San Bruno Responds or Pet Cloud have ads?

San Bruno Responds shows ads; Pet Cloud does not.

### Which is updated more often, San Bruno Responds or Pet Cloud?

San Bruno Responds ships an update every 9 months, and Pet Cloud weekly. Most recently, San Bruno Responds was updated on October 29, 2026 and Pet Cloud on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*