# My altafiber vs Support Ticket Assistant

The clearest difference is price: My altafiber at Free against Support Ticket Assistant's $0.99. My altafiber also leads on iOS requirement (13.0 vs 15.0). On ads, in-app purchases and device support there is nothing between them.

My altafiber is free to download; Support Ticket Assistant costs $0.99 up front. Neither carries in-app purchases, so what you see is what you pay.

## The numbers

| Metric | My altafiber | Support Ticket Assistant |
| --- | --- | --- |
| Price | **Free** | $0.99 |
| Rating | **[4.8 (8.2K ratings)](https://appshunter.io/ios/app/my-altafiber/id1245014739/reviews)** | — |
| Number of ratings | **8.2K** | — |
| Positive reviews | 85.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | — |
| Monetization | Free | — |
| Size | 60 MB | 1 MB |
| Requires iOS | **13.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Cincinnati Bell](https://appshunter.io/developer/657511229) | [WLADIMIR MEDINA](https://appshunter.io/developer/1519625116) |

## What reviewers say

### My altafiber

[App page](https://appshunter.io/ios/app/my-altafiber/id1245014739)

Manage your altafiber phone, internet, and TV services from your smartphone. View billing history, make payments, manage your account profile, and access support resources.

**Highlights:** Pay and view billing history, Manage recurring payments and eBill, Register and manage online profile, View current and available services, Access TV channel lineups, Live chat and email support, Find store locations

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 User-friendly
- 👍 Simple and easy to navigate
- 🚀 Quick and easy bill payment
- 💡 Convenient bill reminders and payment scheduling
- 👍 Organized account information

**What reviewers complain about**

- 🐛 Buggy app with crashes and issues
- 🔒 Weak two-factor authentication
- 💰 Concerns about credit card surcharges
- 🔍 Limited account management options
- 📞 Poor customer service experience

**Reported bugs**

- App crashes frequently
- Perpetual loop between app and App Store
- Inability to view bill details
- Persistent payment reminders even after payment is made

**Requested features**

- Add time-based authenticator for two-factor authentication
- Improve payment scheduling options
- Provide more detailed account information and usage data
- Enhance customer service and communication channels


### Support Ticket Assistant

[App page](https://appshunter.io/ios/app/support-ticket-assistant/id6478268214)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is My altafiber free?

My altafiber is free to download, with no in-app purchases.

### Is Support Ticket Assistant free?

Support Ticket Assistant costs $0.99, with no in-app purchases.

### Do My altafiber or Support Ticket Assistant have ads?

Neither My altafiber nor Support Ticket Assistant shows ads.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*