# OnBase Mobile 17 for iPhone vs ServiceNow Agent

The clearest difference is update cadence: ServiceNow Agent at every 2 weeks against OnBase Mobile 17 for iPhone's every 9 months. OnBase Mobile 17 for iPhone's advantage is iOS requirement (9.0 vs 18.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

OnBase Mobile 17 for iPhone ships an update every 9 months, ServiceNow Agent every 2 weeks. The most recent releases landed on November 2, 2026 and November 12, 2026 respectively.

## The numbers

| Metric | OnBase Mobile 17 for iPhone | ServiceNow Agent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | — | **[4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews)** |
| Number of ratings | — | **2.7K** |
| Positive reviews | — | 61.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 9 months | **Every 2 weeks** |
| Monetization | — | Free |
| Size | 29 MB | 137 MB |
| Requires iOS | **9.0** | 18.0 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Hyland Software, Inc.](https://appshunter.io/developer/433468768) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### OnBase Mobile 17 for iPhone

[App page](https://appshunter.io/ios/app/onbase-mobile-17-for-iphone/id1245939636)

**In-app purchases:** none


### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app allows service desk agents to manage and resolve requests on the go. It offers an intuitive interface for triaging issues, acting on approvals, and completing work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Optimize workflows with device hardware

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


## Frequently asked questions

### Is OnBase Mobile 17 for iPhone free?

OnBase Mobile 17 for iPhone is free to download, with no in-app purchases.

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Do OnBase Mobile 17 for iPhone or ServiceNow Agent have ads?

Neither OnBase Mobile 17 for iPhone nor ServiceNow Agent shows ads.

### Which is updated more often, OnBase Mobile 17 for iPhone or ServiceNow Agent?

OnBase Mobile 17 for iPhone ships an update every 9 months, and ServiceNow Agent every 2 weeks. Most recently, OnBase Mobile 17 for iPhone was updated on November 2, 2026 and ServiceNow Agent on November 12, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*