# Hippo Chat Support vs The Plug Merchant

Hippo Chat Support and The Plug Merchant both sit at 5.0 stars, but that hides the real split: 100% of The Plug Merchant's written reviews are positive against 50% of Hippo Chat Support's. Hippo Chat Support's advantage is update cadence (every 2 months vs every 8 months). On price, rating, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 5.0 for Hippo Chat Support against 5.0 for The Plug Merchant. Both are backed by a comparable volume of ratings — 3 and 2 respectively. Written reviews are what separate them: 50% of Hippo Chat Support's written reviews are positive against 100% of The Plug Merchant's.

Hippo Chat Support ships an update every 2 months, The Plug Merchant every 8 months. The most recent releases landed on November 2, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Hippo Chat Support | The Plug Merchant |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [5.0 (3 ratings)](https://appshunter.io/ios/app/hippo-chat-support/id1250463828/reviews) | [5.0 (2 ratings)](https://appshunter.io/ios/app/the-plug-merchant/id1524803232/reviews) |
| Number of ratings | **3** | 2 |
| Positive reviews | 50.0% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 8 months |
| Monetization | Free | Free |
| Size | 130 MB | 19 MB |
| Requires iOS | **13.0** | 13.5 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Click Labs](https://appshunter.io/developer/524305042) | [D Plug Software Inc](https://appshunter.io/developer/1492855233) |

## What reviewers say

### Hippo Chat Support

[App page](https://appshunter.io/ios/app/hippo-chat-support/id1250463828)

Manage customer conversations and contacts on the go. This app offers a flexible solution for businesses to instantly exchange messages anywhere, improving customer response rates and making clients feel prioritized.

**Highlights:** Remote conversation monitoring and management, Share messages and notes across teams, Start new or continue old conversations, Instant notifications for customer messages, Analyze customer behavior and profiles, In-app messaging for websites and social media

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none


### The Plug Merchant

[App page](https://appshunter.io/ios/app/the-plug-merchant/id1524803232)

Manage your store from your mobile device with this comprehensive business tool. It offers features like order acceptance, employee management, and detailed analytics to give you full control over your operations.

**Highlights:** Accepting orders, Employee directory and limitations, Analytics dashboard, Full store control, Mobile management

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Hippo Chat Support free?

Hippo Chat Support is free to download, with no in-app purchases.

### Is The Plug Merchant free?

The Plug Merchant is free to download, with no in-app purchases.

### Which has better reviews, Hippo Chat Support or The Plug Merchant?

Hippo Chat Support and The Plug Merchant are both rated 5.0 out of 5 on the App Store, from 3 and 2 ratings respectively.

### Do Hippo Chat Support or The Plug Merchant have ads?

Neither Hippo Chat Support nor The Plug Merchant shows ads.

### Which is updated more often, Hippo Chat Support or The Plug Merchant?

Hippo Chat Support ships an update every 2 months, and The Plug Merchant every 8 months. Most recently, Hippo Chat Support was updated on November 2, 2026 and The Plug Merchant on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*