# Hippo Chat Support vs NewGen Agent

The clearest difference is update cadence: Hippo Chat Support at every 2 months against NewGen Agent's every 5 months. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Hippo Chat Support ships an update every 2 months, NewGen Agent every 5 months. The most recent releases landed on October 24, 2026 and October 17, 2026 respectively.

## The numbers

| Metric | Hippo Chat Support | NewGen Agent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (3 ratings)](https://appshunter.io/ios/app/hippo-chat-support/id1250463828/reviews)** | — |
| Number of ratings | **3** | — |
| Positive reviews | 50.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 5 months |
| Monetization | Free | — |
| Size | 130 MB | 104 MB |
| Requires iOS | 13.0 | 13.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Click Labs](https://appshunter.io/developer/524305042) | [Alex Bruce](https://appshunter.io/developer/1822720408) |

## What reviewers say

### Hippo Chat Support

[App page](https://appshunter.io/ios/app/hippo-chat-support/id1250463828)

Manage customer conversations and contacts on the go. This app offers a flexible solution for businesses to instantly exchange messages anywhere, improving customer response rates and making clients feel prioritized.

**Highlights:** Remote conversation monitoring and management, Share messages and notes across teams, Start new or continue old conversations, Instant notifications for customer messages, Analyze customer behavior and profiles, In-app messaging for websites and social media

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none


### NewGen Agent

[App page](https://appshunter.io/ios/app/newgen-agent/id6747743218)

**Features:** macOS Compatibility, Apple Wallet

**In-app purchases:** none


## Frequently asked questions

### Is Hippo Chat Support free?

Hippo Chat Support is free to download, with no in-app purchases.

### Is NewGen Agent free?

NewGen Agent is free to download, with no in-app purchases.

### Do Hippo Chat Support or NewGen Agent have ads?

Neither Hippo Chat Support nor NewGen Agent shows ads.

### Which is updated more often, Hippo Chat Support or NewGen Agent?

Hippo Chat Support ships an update every 2 months, and NewGen Agent every 5 months. Most recently, Hippo Chat Support was updated on October 24, 2026 and NewGen Agent on October 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*