# SMS vs Talkdesk Conversations

The clearest difference is rating: SMS at 4.2 against Talkdesk Conversations's 2.4. Talkdesk Conversations's advantage is device support (4 vs 2) and iOS requirement (15.0 vs 17.0). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SMS holds the better App Store score, 4.2 against 2.4. Both are backed by a comparable volume of ratings — 39 and 41 respectively. Written reviews complicate that: 21% of SMS's written reviews are positive against 25% of Talkdesk Conversations's, so the app with the better star average is not the one people write more warmly about.

SMS ships an update every 5 weeks, Talkdesk Conversations every 3 weeks. The most recent releases landed on September 9, 2026 and September 19, 2026 respectively.

## The numbers

| Metric | SMS | Talkdesk Conversations |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.2 (39 ratings)](https://appshunter.io/ios/app/sms-magic/id1254382679/reviews)** | [2.4 (41 ratings)](https://appshunter.io/ios/app/talkdesk-conversations/id1441412789/reviews) |
| Number of ratings | 39 | **41** |
| Positive reviews | 21.1% of reviews | **25.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 weeks | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 58 MB | 87 MB |
| Requires iOS | 17.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod, Apple Watch** |
| Age rating | 4+ | 4+ |
| Developer | [Screen Magic Mobile Media Inc](https://appshunter.io/developer/998334045) | [Talkdesk, Inc.](https://appshunter.io/developer/1101182843) |

## What reviewers say

### SMS

[App page](https://appshunter.io/ios/app/sms-magic/id1254382679)

Manage customer interactions and respond to leads and service tickets directly from your smartphone. Communicate via SMS, WhatsApp, and Messenger, and integrate seamlessly with your CRM for real-time context and automation.

**Highlights:** Real-time lead and query notifications, Multi-channel customer conversations (SMS, WhatsApp, Messenger), Customer interaction context identification, Automated standard customer interactions, End-to-end CRM integration

**Features:** Vision Pro support

**In-app purchases:** none


### Talkdesk Conversations

[App page](https://appshunter.io/ios/app/talkdesk-conversations/id1441412789)

This mobile application extends contact center functionality to any device, empowering agents to manage customer interactions professionally on the go. It provides essential call handling features, CRM integration, and performance insights for frontline employees.

**Highlights:** Inbound and outbound calls, SMS management, Call controls and status settings, CRM and Helpdesk integration, Performance metrics reporting, Warm and blind transfers, Call recording management

**Features:** Siri integration, Apple Watch app, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is SMS free?

SMS is free to download, with no in-app purchases.

### Is Talkdesk Conversations free?

Talkdesk Conversations is free to download, with no in-app purchases.

### Which has better reviews, SMS or Talkdesk Conversations?

SMS is rated higher. SMS averages 4.2 out of 5 from 39 ratings, while Talkdesk Conversations averages 2.4 from 41 ratings.

### Do SMS or Talkdesk Conversations have ads?

Neither SMS nor Talkdesk Conversations shows ads.

### Which is updated more often, SMS or Talkdesk Conversations?

SMS ships an update every 5 weeks, and Talkdesk Conversations every 3 weeks. Most recently, SMS was updated on September 9, 2026 and Talkdesk Conversations on September 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*