Mattermost vs Omnidesk Helpdesk

Requires Mattermost Server v11.7.0+. Older servers may not be able to connect or have unexpected behavior. ------- Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. The platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. - Securely share messages, files, and links across from your preferred mobile devices. - Start 1:1 and group voice calls with a single click without leaving Mattermost. - Keep critical workflows moving forward with Playbook. - Get the message out without having to manage every endpoint with Enterprise Mobility Management (AppConfig) support. - Private mobility with ID-only push notifications to keep sensitive data protected while keeping stakeholders informed. To use this app, you need a URL for a Mattermost server. ------- Deploy your own server: https://docs.mattermost.com/guides/deployment.html Terms of Service: https://mattermost.com/terms-of-service/ Contribute to the project: https://github.com/mattermost/mattermost-mobile

The Omnidesk iOS app allows you to manage cases from all channels using your mobile device, allowing you to stay in touch with your customers at any time. The main features of the app include: • Working with standard and custom filters created in the web version of the service • Processing both regular cases and chats • Using shared and personal macros for quick responses and actions • Editing all case parameters, including custom fields • Viewing and editing user data, including custom data • Accessing customer's previous cases • Communicating with colleagues through internal notes • Viewing colleagues' actions in cases • Hotkey and multitasking support for iPad Pro • Searching cases with search history synchronized with the web version • Setting up notifications for new cases, chats, responses, and mentions in notes • Accessing the application using biometric data There is no need to purchase the app separately; it is available regardless of the plan you choose.