# Mattermost vs Omnidesk Helpdesk

The clearest difference is update cadence: Mattermost at every 9 days against Omnidesk Helpdesk's every 6 weeks. Omnidesk Helpdesk's advantage is iOS requirement (15.6 vs 18.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Mattermost ships an update every 9 days, Omnidesk Helpdesk every 6 weeks. The most recent releases landed on October 27, 2026 and October 20, 2026 respectively.

## The numbers

| Metric | Mattermost | Omnidesk Helpdesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (5.7K ratings)](https://appshunter.io/ios/app/mattermost/id1257222717/reviews)** | — |
| Number of ratings | **5.7K** | — |
| Positive reviews | **37.6% of reviews** | 31.8% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 9 days** | Every 6 weeks |
| Monetization | Free | Free |
| Size | 94 MB | 93 MB |
| Requires iOS | 18.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [Mattermost, Inc.](https://appshunter.io/developer/654282837) | [OMNI SUPPORT SYSTEMS LP](https://appshunter.io/developer/1397094863) |

## What reviewers say

### Mattermost

[App page](https://appshunter.io/ios/app/mattermost/id1257222717)

This platform enables secure messaging, file sharing, and workflow automation for critical industries. It offers voice calls, project management, and enterprise mobility management for enhanced collaboration and data control.

**Highlights:** Secure messaging, file, and link sharing, 1:1 and group voice calls, Workflow automation with Playbook, Enterprise Mobility Management support, Private mobility with ID-only push notifications

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and responsive
- 🔒 Secure self-hosted solution
- 👍 Great Slack alternative
- 💡 Customizable and extensible
- 🧲 Integrates well with other tools

**What reviewers complain about**

- 🐛 Buggy and unstable
- 🔑 Frustrating login/authentication issues
- 🔔 Inconsistent or missing notifications
- 🖼️ Trouble with image/file uploads
- 🕰️ Slow performance and lag

**Reported bugs**

- Crashes on startup
- Unread message indicators not working
- Keyboard issues on iPad/desktop
- Compatibility problems with iOS 17+
- Randomly logs users out

**Requested features**

- Add voice messaging capability
- Improve multi-server support
- Integrate end-to-end encryption
- Introduce iPad-optimized layout
- Provide more customization options


### Omnidesk Helpdesk

[App page](https://appshunter.io/ios/app/omnidesk-helpdesk/id1397094864)

Manage customer inquiries from all channels directly from your mobile device. Respond to tickets, chats, and collaborate with colleagues on the go. Stay connected with clients and streamline your workflow with powerful mobile tools.

**Highlights:** Process inquiries from all channels, Use custom and standard filters, Respond to tickets and chats, Utilize message templates, Edit ticket parameters and user data, Collaborate with colleagues via notes, Receive customizable notifications

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Mattermost free?

Mattermost is free to download, with no in-app purchases.

### Is Omnidesk Helpdesk free?

Omnidesk Helpdesk is free to download, with no in-app purchases.

### Do Mattermost or Omnidesk Helpdesk have ads?

Neither Mattermost nor Omnidesk Helpdesk shows ads.

### Which is updated more often, Mattermost or Omnidesk Helpdesk?

Mattermost ships an update every 9 days, and Omnidesk Helpdesk every 6 weeks. Most recently, Mattermost was updated on October 27, 2026 and Omnidesk Helpdesk on October 20, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*