# Smartsupp vs Gist Live Chat

The clearest difference is in-app purchases: Gist Live Chat at none against Smartsupp's 12. Gist Live Chat also leads on iOS requirement (12.4 vs 14.0). Smartsupp's advantage is ratings volume (143 vs 16). On price, rating, review sentiment and update cadence there is nothing between them.

Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Gist Live Chat asks for nothing beyond the download.

On the App Store both sit at effectively the same score — 4.1 for Smartsupp against 4.2 for Gist Live Chat. That said, the two scores are not equally well evidenced: Smartsupp has 143 ratings behind it against 16, so its average is the more settled of the two. Written reviews are what separate them: 51% of Smartsupp's written reviews are positive against 50% of Gist Live Chat's.

Smartsupp ships an update monthly, Gist Live Chat every 2 months. The most recent releases landed on October 18, 2026 and October 14, 2026 respectively.

## The numbers

| Metric | Smartsupp | Gist Live Chat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.1 (143 ratings)](https://appshunter.io/ios/app/smartsupp/id1258723897/reviews) | **[4.2 (16 ratings)](https://appshunter.io/ios/app/gist-live-chat/id1295111221/reviews)** |
| Number of ratings | **143** | 16 |
| Positive reviews | **51.4% of reviews** | 50.0% of reviews |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | Free with in-app purchases | **Free** |
| Size | 60 MB | 32 MB |
| Requires iOS | 14.0 | **12.4** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Smartsupp.com, s.r.o.](https://appshunter.io/developer/1293819674) | [Raghavender Rao Jitta](https://appshunter.io/developer/1291270867) |

## What reviewers say

### Smartsupp

[App page](https://appshunter.io/ios/app/smartsupp/id1258723897)

Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.

**Highlights:** AI chat assistants, Unified chat inbox, Automated messages & chatbots, Lead generation tools, Performance reports, Customer satisfaction insights

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (11)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Standard Package Monthly | $17.99 | per month |
| Standard Package Monthly | $30.99 | per month |
| Standard Package Monthly | $34.99 | per month |
| Pro Package Monthly | $36.90 | per month |
| Standard Package Monthly | $59.99 | per month |
| Pro Package Monthly | $72.99 | per month |
| Standard Package Annual | $144.99 | per year |
| Standard Package Annual | $259.00 | per year |
| Standard Package Annual | $284.99 | per year |
| Pro Package Annual | $349.00 | per year |
| Pro Package Annual | $699.99 | per year |

**What reviewers like**

- 👍 Easy to use
- 🚀 Fast and reliable
- ✅ Useful for live chat support
- 💻 Works well on PC
- ✨ Good free version

**What reviewers complain about**

- 🐛 Frequent crashes
- ❌ Poor support
- 📱 App not working on iOS
- ⚠️ Scam alert (user reported)
- 💸 High subscription fees

**Reported bugs**

- App crashes on startup
- Cannot log in
- Chat not working
- Messages not received
- Notifications not working

**Requested features**

- Allow writing messages when customer is offline
- Option to set status to offline
- Red badge for unread messages
- Repeat notifications for new chats
- Pre-chat options


### Gist Live Chat

[App page](https://appshunter.io/ios/app/gist-live-chat/id1295111221)

Connect with website visitors, leads, and customers in real-time. This app consolidates sales, marketing, and support conversations into a single inbox, allowing for engaging, friendly interactions across multiple platforms. Respond to inquiries instantly, anywhere, to convert more visitors into leads.

**Highlights:** Team inbox for all conversations, Real-time visitor and customer chat, Convert visitors into leads, Engaging messages with emoji/GIFs, Manage conversation status, Cross-platform communication

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Smartsupp free?

Smartsupp is free to download, with in-app purchases available.

### Is Gist Live Chat free?

Gist Live Chat is free to download, with no in-app purchases.

### Which has better reviews, Smartsupp or Gist Live Chat?

Gist Live Chat is rated higher. Smartsupp averages 4.1 out of 5 from 143 ratings, while Gist Live Chat averages 4.2 from 16 ratings.

### Do Smartsupp or Gist Live Chat have ads?

Neither Smartsupp nor Gist Live Chat shows ads.

### Which is updated more often, Smartsupp or Gist Live Chat?

Smartsupp ships an update monthly, and Gist Live Chat every 2 months. Most recently, Smartsupp was updated on October 18, 2026 and Gist Live Chat on October 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*