# Smartsupp vs Kommunicate Support Desk

The clearest difference is rating: Smartsupp at 4.1 against Kommunicate Support Desk's 3.3. Smartsupp also leads on ratings volume (143 vs 3) and update cadence (monthly vs every 2 months). Kommunicate Support Desk's advantage is in-app purchases (none vs 12) and review sentiment (80% vs 51%). On price, ads, device support and iOS requirement there is nothing between them.

Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Kommunicate Support Desk asks for nothing beyond the download.

Smartsupp holds the better App Store score, 4.1 against 3.3. That said, the two scores are not equally well evidenced: Smartsupp has 143 ratings behind it against 3, so its average is the more settled of the two. Written reviews complicate that: 51% of Smartsupp's written reviews are positive against 80% of Kommunicate Support Desk's, so the app with the better star average is not the one people write more warmly about.

Smartsupp ships an update monthly, Kommunicate Support Desk every 2 months. The most recent releases landed on September 22, 2026 and August 11, 2026 respectively.

## The numbers

| Metric | Smartsupp | Kommunicate Support Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.1 (143 ratings)](https://appshunter.io/ios/app/smartsupp/id1258723897/reviews)** | [3.3 (3 ratings)](https://appshunter.io/ios/app/kommunicate-support-desk/id1375967776/reviews) |
| Number of ratings | **143** | 3 |
| Positive reviews | 50.9% of reviews | **80.0% of reviews** |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | Free with in-app purchases | **Free** |
| Size | 60 MB | 32 MB |
| Requires iOS | 14.0 | **13.0** |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Smartsupp.com, s.r.o.](https://appshunter.io/developer/1293819674) | [INTENTIVE TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/1620324079) |

## What reviewers say

### Smartsupp

[App page](https://appshunter.io/ios/app/smartsupp/id1258723897)

Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.

**Highlights:** AI chat assistants, Unified chat inbox, Automated messages & chatbots, Lead generation tools, Performance reports, Customer satisfaction insights

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (11)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Standard Package Monthly | $17.99 | per month |
| Standard Package Monthly | $30.99 | per month |
| Standard Package Monthly | $34.99 | per month |
| Pro Package Monthly | $36.90 | per month |
| Standard Package Monthly | $59.99 | per month |
| Pro Package Monthly | $72.99 | per month |
| Standard Package Annual | $144.99 | per year |
| Standard Package Annual | $259.00 | per year |
| Standard Package Annual | $284.99 | per year |
| Pro Package Annual | $349.00 | per year |
| Pro Package Annual | $699.99 | per year |

**What reviewers like**

- 👍 Easy to use
- 🚀 Fast and reliable
- ✅ Useful for live chat support
- 💻 Works well on PC
- ✨ Good free version

**What reviewers complain about**

- 🐛 Frequent crashes
- ❌ Poor support
- 📱 App not working on iOS
- ⚠️ Scam alert (user reported)
- 💸 High subscription fees

**Reported bugs**

- App crashes on startup
- Cannot log in
- Chat not working
- Messages not received
- Notifications not working

**Requested features**

- Allow writing messages when customer is offline
- Option to set status to offline
- Red badge for unread messages
- Repeat notifications for new chats
- Pre-chat options


### Kommunicate Support Desk

[App page](https://appshunter.io/ios/app/kommunicate-support-desk/id1375967776)

Manage customer conversations and chat with clients on the go. This app provides real-time notifications for messages, allows for group chat management, and enables quick replies to common queries. Seamlessly transition from bot to human support.

**Highlights:** Real-time customer message notifications, Chat with customers and website visitors, Manage group conversations, Use quick replies for common queries, Seamless bot to human handoff, Access user information, Share conversations

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Smartsupp free?

Smartsupp is free to download, with in-app purchases available.

### Is Kommunicate Support Desk free?

Kommunicate Support Desk is free to download, with no in-app purchases.

### Which has better reviews, Smartsupp or Kommunicate Support Desk?

Smartsupp is rated higher. Smartsupp averages 4.1 out of 5 from 143 ratings, while Kommunicate Support Desk averages 3.3 from 3 ratings.

### Do Smartsupp or Kommunicate Support Desk have ads?

Neither Smartsupp nor Kommunicate Support Desk shows ads.

### Which is updated more often, Smartsupp or Kommunicate Support Desk?

Smartsupp ships an update monthly, and Kommunicate Support Desk every 2 months. Most recently, Smartsupp was updated on September 22, 2026 and Kommunicate Support Desk on August 11, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*