# Smartsupp vs Chative

The clearest difference is review sentiment: Chative at 100% against Smartsupp's 51%. Chative also leads on in-app purchases (none vs 12). Smartsupp's advantage is rating (4.1 vs 3.7) and ratings volume (143 vs 3). On price, update cadence, ads and device support there is nothing between them.

Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Chative asks for nothing beyond the download.

Smartsupp holds the better App Store score, 4.1 against 3.7. That said, the two scores are not equally well evidenced: Smartsupp has 143 ratings behind it against 3, so its average is the more settled of the two. Written reviews complicate that: 51% of Smartsupp's written reviews are positive against 100% of Chative's, so the app with the better star average is not the one people write more warmly about.

Both ship on a similar rhythm, roughly monthly. The most recent releases landed on September 22, 2026 and August 18, 2026 respectively.

## The numbers

| Metric | Smartsupp | Chative |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.1 (143 ratings)](https://appshunter.io/ios/app/smartsupp/id1258723897/reviews)** | [3.7 (3 ratings)](https://appshunter.io/ios/app/chative/id1603992441/reviews) |
| Number of ratings | **143** | 3 |
| Positive reviews | 50.9% of reviews | **100.0% of reviews** |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | Monthly | Monthly |
| Monetization | Free with in-app purchases | **Free** |
| Size | 60 MB | 37 MB |
| Requires iOS | 14.0 | 14.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 12+ |
| Developer | [Smartsupp.com, s.r.o.](https://appshunter.io/developer/1293819674) | [WISEBIT PTE. LTD.](https://appshunter.io/developer/1597472270) |

## What reviewers say

### Smartsupp

[App page](https://appshunter.io/ios/app/smartsupp/id1258723897)

Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.

**Highlights:** AI chat assistants, Unified chat inbox, Automated messages & chatbots, Lead generation tools, Performance reports, Customer satisfaction insights

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (11)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Standard Package Monthly | $17.99 | per month |
| Standard Package Monthly | $30.99 | per month |
| Standard Package Monthly | $34.99 | per month |
| Pro Package Monthly | $36.90 | per month |
| Standard Package Monthly | $59.99 | per month |
| Pro Package Monthly | $72.99 | per month |
| Standard Package Annual | $144.99 | per year |
| Standard Package Annual | $259.00 | per year |
| Standard Package Annual | $284.99 | per year |
| Pro Package Annual | $349.00 | per year |
| Pro Package Annual | $699.99 | per year |

**What reviewers like**

- 👍 Easy to use
- 🚀 Fast and reliable
- ✅ Useful for live chat support
- 💻 Works well on PC
- ✨ Good free version

**What reviewers complain about**

- 🐛 Frequent crashes
- ❌ Poor support
- 📱 App not working on iOS
- ⚠️ Scam alert (user reported)
- 💸 High subscription fees

**Reported bugs**

- App crashes on startup
- Cannot log in
- Chat not working
- Messages not received
- Notifications not working

**Requested features**

- Allow writing messages when customer is offline
- Option to set status to offline
- Red badge for unread messages
- Repeat notifications for new chats
- Pre-chat options


### Chative

[App page](https://appshunter.io/ios/app/chative/id1603992441)

This application helps small and medium-sized businesses manage customer interactions across multiple channels. It offers a shared inbox for support, detailed customer profiles, and 24/7 engagement to enhance customer relationships and drive repeat business.

**Highlights:** Omni-channel messaging, Shared inbox for support, Customer profile insights, 24/7 customer engagement, Website and social media integration, Automation features

**In-app purchases:** none


## Frequently asked questions

### Is Smartsupp free?

Smartsupp is free to download, with in-app purchases available.

### Is Chative free?

Chative is free to download, with no in-app purchases.

### Which has better reviews, Smartsupp or Chative?

Smartsupp is rated higher. Smartsupp averages 4.1 out of 5 from 143 ratings, while Chative averages 3.7 from 3 ratings.

### Do Smartsupp or Chative have ads?

Neither Smartsupp nor Chative shows ads.

### Which is updated more often, Smartsupp or Chative?

Smartsupp ships an update monthly, and Chative monthly. Most recently, Smartsupp was updated on September 22, 2026 and Chative on August 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*