# Freshchat vs Wise Systems Merch & Mgr

The clearest difference is rating: Freshchat at 3.6 against Wise Systems Merch & Mgr's 3.3. Freshchat also leads on update cadence (every 3 weeks vs every 6 weeks) and ratings volume (51 vs 15). Wise Systems Merch & Mgr's advantage is monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshchat holds the better App Store score, 3.6 against 3.3. Both are backed by a comparable volume of ratings — 51 and 15 respectively.

Freshchat ships an update every 3 weeks, Wise Systems Merch & Mgr every 6 weeks. Both last shipped on October 24, 2026.

## The numbers

| Metric | Freshchat | Wise Systems Merch & Mgr |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.6 (51 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews)** | [3.3 (15 ratings)](https://appshunter.io/ios/app/wise-systems-merch-and-mgr/id1274627828/reviews) |
| Number of ratings | **51** | 15 |
| Positive reviews | 19.6% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 6 weeks |
| Monetization | Freemium | **Free** |
| Size | 244 MB | 97 MB |
| Requires iOS | 15.0 | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Wise Systems, Inc.](https://appshunter.io/developer/667483423) |

## What reviewers say

### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 👍 Simple UI
- 👍 Lightweight and snappy
- 😍 Loved the new UX/UI
- 👼 Great app design

**What reviewers complain about**

- 🐛 Notifications rarely work
- 🐛 Slow message delivery
- 🐛 App logs out frequently
- 🐛 In-app features missing
- 🐛 Audio playback issues

**Reported bugs**

- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error

**Requested features**

- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app


### Wise Systems Merch & Mgr

[App page](https://appshunter.io/ios/app/wise-systems-merch-and-mgr/id1274627828)

This app provides real-time delivery status updates for merchandisers and managers. It allows users to track estimated arrival times for deliveries and monitor driver locations throughout the day, improving logistical efficiency.

**Highlights:** Real-time ETA tracking, Driver location monitoring, Delivery status updates, Logistics management, Mobile workforce tracking

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Is Wise Systems Merch & Mgr free?

Wise Systems Merch & Mgr is free to download, with no in-app purchases.

### Which has better reviews, Freshchat or Wise Systems Merch & Mgr?

Freshchat is rated higher. Freshchat averages 3.6 out of 5 from 51 ratings, while Wise Systems Merch & Mgr averages 3.3 from 15 ratings.

### Do Freshchat or Wise Systems Merch & Mgr have ads?

Neither Freshchat nor Wise Systems Merch & Mgr shows ads.

### Which is updated more often, Freshchat or Wise Systems Merch & Mgr?

Freshchat ships an update every 3 weeks, and Wise Systems Merch & Mgr every 6 weeks. Most recently, Freshchat was updated on October 24, 2026 and Wise Systems Merch & Mgr on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*