# Freshchat vs Usedesk

The clearest difference is review sentiment: Usedesk at 50% against Freshchat's 20%. Usedesk also leads on monetization model (free vs freemium) and iOS requirement (12.0 vs 15.0). Freshchat's advantage is rating (3.6 vs 3.4) and update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshchat holds the better App Store score, 3.6 against 3.4. That said, the two scores are not equally well evidenced: Freshchat has 51 ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 20% of Freshchat's written reviews are positive against 50% of Usedesk's, so the app with the better star average is not the one people write more warmly about.

Freshchat ships an update every 3 weeks, Usedesk every 2 months. Both last shipped on October 22, 2026.

## The numbers

| Metric | Freshchat | Usedesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.6 (51 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews)** | [3.4 (5 ratings)](https://appshunter.io/ios/app/usedesk/id1466364204/reviews) |
| Number of ratings | **51** | 5 |
| Positive reviews | 19.6% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 244 MB | 94 MB |
| Requires iOS | 15.0 | **12.0** |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [BLIZHE K DELU, OOO](https://appshunter.io/developer/1466364203) |

## What reviewers say

### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 👍 Simple UI
- 👍 Lightweight and snappy
- 😍 Loved the new UX/UI
- 👼 Great app design

**What reviewers complain about**

- 🐛 Notifications rarely work
- 🐛 Slow message delivery
- 🐛 App logs out frequently
- 🐛 In-app features missing
- 🐛 Audio playback issues

**Reported bugs**

- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error

**Requested features**

- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app


### Usedesk

[App page](https://appshunter.io/ios/app/usedesk/id1466364204)

This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.

**Highlights:** Respond to clients across multiple channels, Track tickets with filters, View client communication history, Handle inquiries on the go

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Is Usedesk free?

Usedesk is free to download, with no in-app purchases.

### Which has better reviews, Freshchat or Usedesk?

Freshchat is rated higher. Freshchat averages 3.6 out of 5 from 51 ratings, while Usedesk averages 3.4 from 5 ratings.

### Do Freshchat or Usedesk have ads?

Neither Freshchat nor Usedesk shows ads.

### Which is updated more often, Freshchat or Usedesk?

Freshchat ships an update every 3 weeks, and Usedesk every 2 months. Most recently, Freshchat was updated on October 22, 2026 and Usedesk on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*