# Freshchat vs HelpCrunch Inbox

The clearest difference is rating: HelpCrunch Inbox at 5.0 against Freshchat's 3.7. HelpCrunch Inbox also leads on review sentiment (33% vs 20%) and monetization model (ad-supported vs freemium). Freshchat's advantage is ads (none vs shown) and update cadence (every 3 weeks vs every 3 months). On price, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HelpCrunch Inbox holds the better App Store score, 5.0 against 3.7. That said, the two scores are not equally well evidenced: Freshchat has 52 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 20% of Freshchat's written reviews are positive against 33% of HelpCrunch Inbox's.

Freshchat ships an update every 3 weeks, HelpCrunch Inbox every 3 months. The most recent releases landed on October 14, 2026 and October 10, 2026 respectively.

## The numbers

| Metric | Freshchat | HelpCrunch Inbox |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.7 (52 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238/reviews)** |
| Number of ratings | **52** | 2 |
| Positive reviews | 19.6% of reviews | **33.3% of reviews** |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | **Every 3 weeks** | Every 3 months |
| Monetization | Freemium | **Ad-supported** |
| Size | 244 MB | 20 MB |
| Requires iOS | **15.0** | 17.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [HelpCrunch Corporation](https://appshunter.io/developer/1305324551) |

## What reviewers say

### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 👍 Simple UI
- 👍 Lightweight and snappy
- 😍 Loved the new UX/UI
- 👼 Great app design

**What reviewers complain about**

- 🐛 Notifications rarely work
- 🐛 Slow message delivery
- 🐛 App logs out frequently
- 🐛 In-app features missing
- 🐛 Audio playback issues

**Reported bugs**

- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error

**Requested features**

- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app


### HelpCrunch Inbox

[App page](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238)

This business tool allows for on-the-go customer communication, lead capture, and proactive marketing. It facilitates team assignments for chats, contact management, and email follow-ups, ensuring speedy and delightful customer service.

**Highlights:** On-the-go customer chat, Proactive lead capture, Team chat assignment, Email follow-ups from chat, Conversation status assignment, Customer online status visibility, Customizable notifications

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Is HelpCrunch Inbox free?

HelpCrunch Inbox is free to download, with no in-app purchases.

### Which has better reviews, Freshchat or HelpCrunch Inbox?

HelpCrunch Inbox is rated higher. Freshchat averages 3.7 out of 5 from 52 ratings, while HelpCrunch Inbox averages 5.0 from 2 ratings.

### Do Freshchat or HelpCrunch Inbox have ads?

HelpCrunch Inbox shows ads; Freshchat does not.

### Which is updated more often, Freshchat or HelpCrunch Inbox?

Freshchat ships an update every 3 weeks, and HelpCrunch Inbox every 3 months. Most recently, Freshchat was updated on October 14, 2026 and HelpCrunch Inbox on October 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*