# Freshchat vs DelightChat

The clearest difference is rating: DelightChat at 5.0 against Freshchat's 3.7. DelightChat also leads on review sentiment (57% vs 20%) and monetization model (free vs freemium). Freshchat's advantage is ratings volume (52 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

DelightChat holds the better App Store score, 5.0 against 3.7. That said, the two scores are not equally well evidenced: Freshchat has 52 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 20% of Freshchat's written reviews are positive against 57% of DelightChat's.

Freshchat ships an update every 3 weeks, DelightChat fortnightly. The most recent releases landed on August 10, 2026 and September 18, 2026 respectively.

## The numbers

| Metric | Freshchat | DelightChat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.7 (52 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/delightchat-customer-support/id1577703156/reviews)** |
| Number of ratings | **52** | 1 |
| Positive reviews | 19.6% of reviews | **57.1% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Fortnightly** |
| Monetization | Freemium | **Free** |
| Size | 244 MB | 40 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Saasberry Apps, Inc.](https://appshunter.io/developer/1577703158) |

## What reviewers say

### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none


### DelightChat

[App page](https://appshunter.io/ios/app/delightchat-customer-support/id1577703156)

Streamline customer service by unifying WhatsApp, Instagram, Facebook, and email inquiries into a single dashboard. Access Shopify order data and collaborate with your team to resolve customer issues efficiently.

**Highlights:** Unified inbox for multiple channels, Team collaboration tools, Shopify order data integration, Pre-written reply templates (macros), Centralized customer query management

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Is DelightChat free?

DelightChat is free to download, with no in-app purchases.

### Which has better reviews, Freshchat or DelightChat?

DelightChat is rated higher. Freshchat averages 3.7 out of 5 from 52 ratings, while DelightChat averages 5.0 from 1 ratings.

### Do Freshchat or DelightChat have ads?

Neither Freshchat nor DelightChat shows ads.

### Which is updated more often, Freshchat or DelightChat?

Freshchat ships an update every 3 weeks, and DelightChat fortnightly. Most recently, Freshchat was updated on August 10, 2026 and DelightChat on September 18, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*