# Freshchat vs Chatway Live Chat & AI Chatbot

The clearest difference is review sentiment: Chatway Live Chat & AI Chatbot at 97% against Freshchat's 20%. Chatway Live Chat & AI Chatbot also leads on rating (4.9 vs 3.6) and monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Chatway Live Chat & AI Chatbot holds the better App Store score, 4.9 against 3.6. That said, the two scores are not equally well evidenced: Chatway Live Chat & AI Chatbot has 288 ratings behind it against 52, so its average is the more settled of the two. Written reviews point the same way: 20% of Freshchat's written reviews are positive against 97% of Chatway Live Chat & AI Chatbot's.

Freshchat ships an update every 3 weeks, Chatway Live Chat & AI Chatbot every 8 days. The most recent releases landed on November 6, 2026 and November 7, 2026 respectively.

## The numbers

| Metric | Freshchat | Chatway Live Chat & AI Chatbot |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.6 (52 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews) | **[4.9 (288 ratings)](https://appshunter.io/ios/app/chatway-live-chat-and-ai-chatbot/id6449775006/reviews)** |
| Number of ratings | 52 | **288** |
| Positive reviews | 19.6% of reviews | **97.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Every 8 days** |
| Monetization | Freemium | **Free** |
| Size | 244 MB | 50 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Chatway](https://appshunter.io/developer/1690559937) |

## What reviewers say

### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 👍 Simple UI
- 👍 Lightweight and snappy
- 😍 Loved the new UX/UI
- 👼 Great app design

**What reviewers complain about**

- 🐛 Notifications rarely work
- 🐛 Slow message delivery
- 🐛 App logs out frequently
- 🐛 In-app features missing
- 🐛 Audio playback issues

**Reported bugs**

- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error

**Requested features**

- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app


### Chatway Live Chat & AI Chatbot

[App page](https://appshunter.io/ios/app/chatway-live-chat-and-ai-chatbot/id6449775006)

Connect with your website visitors in real-time, anytime, anywhere. Respond to live chats, view visitor activity, and manage conversations from multiple channels directly on your mobile device. Gain insights into visitor behavior and order data to provide faster, more personalized support.

**Highlights:** Real-time visitor tracking, Multi-channel chat management, Visitor behavior insights, Customer order and product data, Customizable notifications, Saved replies for faster responses, Screenshot and document sharing

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Seamless and fast
- 💡 Great customer service
- 🚀 Intuitive and well-organized
- 🚀 Simple tools and dashboards

**What reviewers complain about**

- 🐛 Notifications and visitor tracking not working
- 🐛 Useless interface and live tracking

**Reported bugs**

- Login screen freezes
- Incompatible with older devices
- Notifications not working on some devices

**Requested features**

- Add email feature to directly email customers
- Add pop-up toolbar with more tools like call, WhatsApp, book now
- Improve lead generation capabilities


## Frequently asked questions

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Is Chatway Live Chat & AI Chatbot free?

Chatway Live Chat & AI Chatbot is free to download, with no in-app purchases.

### Which has better reviews, Freshchat or Chatway Live Chat & AI Chatbot?

Chatway Live Chat & AI Chatbot is rated higher. Freshchat averages 3.6 out of 5 from 52 ratings, while Chatway Live Chat & AI Chatbot averages 4.9 from 288 ratings.

### Do Freshchat or Chatway Live Chat & AI Chatbot have ads?

Neither Freshchat nor Chatway Live Chat & AI Chatbot shows ads.

### Which is updated more often, Freshchat or Chatway Live Chat & AI Chatbot?

Freshchat ships an update every 3 weeks, and Chatway Live Chat & AI Chatbot every 8 days. Most recently, Freshchat was updated on November 6, 2026 and Chatway Live Chat & AI Chatbot on November 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*