# Cupertino 311 vs iCOMM Connectivity

The clearest difference is rating: Cupertino 311 at 2.4 against iCOMM Connectivity's 1.2. Cupertino 311 also leads on iOS requirement (12.0 vs 15.1). iCOMM Connectivity's advantage is ratings volume (398 vs 5). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Cupertino 311 holds the better App Store score, 2.4 against 1.2. That said, the two scores are not equally well evidenced: iCOMM Connectivity has 398 ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 0% of Cupertino 311's written reviews are positive against 3% of iCOMM Connectivity's, so the app with the better star average is not the one people write more warmly about.

Cupertino 311 ships an update every 6 months, iCOMM Connectivity every 3 months. The most recent releases landed on October 24, 2026 and October 25, 2026 respectively.

## The numbers

| Metric | Cupertino 311 | iCOMM Connectivity |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.4 (5 ratings)](https://appshunter.io/ios/app/cupertino-311/id1286878679/reviews)** | [1.2 (398 ratings)](https://appshunter.io/ios/app/icomm-connectivity/id1494213395/reviews) |
| Number of ratings | 5 | **398** |
| Positive reviews | 0.0% of reviews | **3.2% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 3 months** |
| Monetization | Free | Free |
| Size | 30 MB | 33 MB |
| Requires iOS | **12.0** | 15.1 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [City of Cupertino](https://appshunter.io/developer/690832847) | [A. O. Smith](https://appshunter.io/developer/456489825) |

## What reviewers say

### Cupertino 311

[App page](https://appshunter.io/ios/app/cupertino-311/id1286878679)

Easily report city issues like potholes or graffiti directly from your phone. The app uses GPS to pinpoint your location and allows photo attachments for service requests. Receive instant notifications when your reported issues are resolved.

**Highlights:** Report city issues on the go, Utilize GPS for location identification, Attach photos to service requests, Instant routing to correct departments, Receive resolution notifications

**Features:** Vision Pro support

**In-app purchases:** none


### iCOMM Connectivity

[App page](https://appshunter.io/ios/app/icomm-connectivity/id1494213395)

Remotely manage compatible water heaters with this app. Monitor temperature, operating modes, and receive diagnostic notifications. Optimize energy usage by aligning with utility programs.

**Highlights:** Remote water heater management, Temperature and mode control, Diagnostic fault notifications, Utility program alignment, Easy setup process

**In-app purchases:** none

**What reviewers like**

- ✅ Water heater hardware itself performs well
- 🎯 Simple temperature adjustment when working
- 📊 Basic hot water availability gauge
- ⚙️ Vacation mode functionality
- 🔧 Mode switching capability

**What reviewers complain about**

- 🐛 Constant connectivity failures and service outages
- 🔄 App repeatedly forgets registered water heater
- ❌ Requires re-registration multiple times monthly
- ⏱️ Frequent forced logouts and session expirations
- 📱 QR code scanning consistently fails

**Reported bugs**

- App loses water heater registration without warning
- QR code scanner fails to recognize valid codes
- Manual serial number entry rejected despite correct input
- Session expires within 15-30 seconds of login
- App crashes when attempting to set schedules

**Requested features**

- Real-time current water temperature display
- Hourly energy usage breakdown (not just daily/monthly)
- Simple on/off scheduling by time of day
- Temperature scheduling for specific times
- Data export capability


## Frequently asked questions

### Is Cupertino 311 free?

Cupertino 311 is free to download, with no in-app purchases.

### Is iCOMM Connectivity free?

iCOMM Connectivity is free to download, with no in-app purchases.

### Which has better reviews, Cupertino 311 or iCOMM Connectivity?

Cupertino 311 is rated higher. Cupertino 311 averages 2.4 out of 5 from 5 ratings, while iCOMM Connectivity averages 1.2 from 398 ratings.

### Do Cupertino 311 or iCOMM Connectivity have ads?

Neither Cupertino 311 nor iCOMM Connectivity shows ads.

### Which is updated more often, Cupertino 311 or iCOMM Connectivity?

Cupertino 311 ships an update every 6 months, and iCOMM Connectivity every 3 months. Most recently, Cupertino 311 was updated on October 24, 2026 and iCOMM Connectivity on October 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*