# Ooma Setup vs ONSCREEN JoyFamily

Ooma Setup and ONSCREEN JoyFamily both sit at 4.9 stars, but that hides the real split: 80% of ONSCREEN JoyFamily's written reviews are positive against 31% of Ooma Setup's. ONSCREEN JoyFamily also leads on update cadence (fortnightly vs every 2 months) and iOS requirement (15.6 vs 18.6). Ooma Setup's advantage is in-app purchases (none vs 1) and ratings volume (1.9K vs 372). On price, rating, ads and device support there is nothing between them.

Both are free to download. ONSCREEN JoyFamily sells 1 in-app purchase, starting at $19.99 per month. Ooma Setup asks for nothing beyond the download.

On the App Store both sit at effectively the same score — 4.9 for Ooma Setup against 4.9 for ONSCREEN JoyFamily. That said, the two scores are not equally well evidenced: Ooma Setup has 1.9K ratings behind it against 372, so its average is the more settled of the two. Written reviews are what separate them: 31% of Ooma Setup's written reviews are positive against 80% of ONSCREEN JoyFamily's.

Ooma Setup ships an update every 2 months, ONSCREEN JoyFamily fortnightly. Both last shipped on November 11, 2026.

## The numbers

| Metric | Ooma Setup | ONSCREEN JoyFamily |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.9 (1.9K ratings)](https://appshunter.io/ios/app/ooma-setup/id1296190277/reviews) | **[4.9 (372 ratings)](https://appshunter.io/ios/app/onscreen-joyfamily/id1531264000/reviews)** |
| Number of ratings | **1.9K** | 372 |
| Positive reviews | 31.5% of reviews | **80.0% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 2 months | **Fortnightly** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 62 MB | 139 MB |
| Requires iOS | 18.6 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Ooma Inc.](https://appshunter.io/developer/348758105) | [ONSCREEN, Inc.](https://appshunter.io/developer/1531264002) |

## What reviewers say

### Ooma Setup

[App page](https://appshunter.io/ios/app/ooma-setup/id1296190277)

This app helps Ooma customers activate new devices and reconfigure existing ones. It supports initial setup for Telo, MyPhone, Phone Genie, and StarDial. Note that this application is for setup purposes only and does not allow for making calls.

**Highlights:** Activate new Telo devices, Activate MyPhone, Phone Genie, StarDial, Reconfigure Telo Air 2, Device setup assistance, Account configuration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy setup
- 👍 Well-documented instructions
- 🚀 Smooth setup process

**What reviewers complain about**

- 🐛 Activation issues
- 🐛 Connectivity problems
- 🔒 Unauthorized account changes
- 🐛 Functionality loss
- 🐛 Unreliable performance

**Reported bugs**

- Unable to accept terms and conditions
- App not recognizing new LTE adapter
- Bluetooth connectivity issues

**Requested features**

- Ability to configure for hidden networks
- Improved app functionality for existing customers


### ONSCREEN JoyFamily

[App page](https://appshunter.io/ios/app/onscreen-joyfamily/id1531264000)

Facilitates easy and safe video communication for seniors with their families. Connect via TV or tablet, receive incoming call notifications, and enjoy simple setup. Manage routines, send photos, and register for events.

**Highlights:** Easy video calls to TV or tablet, Incoming call notifications, Simple technology setup, Configure daily routines and reminders, Send photos to family slideshow, Invite other family members, Register for classes and events

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| ONSCREEN Joy | $19.99 | per month |


## Frequently asked questions

### Is Ooma Setup free?

Ooma Setup is free to download, with no in-app purchases.

### Is ONSCREEN JoyFamily free?

ONSCREEN JoyFamily is free to download, with in-app purchases available.

### Which has better reviews, Ooma Setup or ONSCREEN JoyFamily?

ONSCREEN JoyFamily is rated higher. Ooma Setup averages 4.9 out of 5 from 1.9K ratings, while ONSCREEN JoyFamily averages 4.9 from 372 ratings.

### Do Ooma Setup or ONSCREEN JoyFamily have ads?

Neither Ooma Setup nor ONSCREEN JoyFamily shows ads.

### Which is updated more often, Ooma Setup or ONSCREEN JoyFamily?

Ooma Setup ships an update every 2 months, and ONSCREEN JoyFamily fortnightly. Most recently, Ooma Setup was updated on November 11, 2026 and ONSCREEN JoyFamily on November 11, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*