# Shopify Inbox vs Printful App

The clearest difference is monetization model: Shopify Inbox at free against Printful App's free with in-app purchases. On price, rating, review sentiment and ratings volume there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.8 for Shopify Inbox against 4.6 for Printful App. Both are backed by a comparable volume of ratings — 13K and 7.4K respectively. Written reviews are what separate them: 58% of Shopify Inbox's written reviews are positive against 61% of Printful App's.

Shopify Inbox ships an update fortnightly, Printful App every 2 weeks. The most recent releases landed on November 1, 2026 and October 31, 2026 respectively.

## The numbers

| Metric | Shopify Inbox | Printful App |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (13K ratings)](https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews)** | [4.6 (7.4K ratings)](https://appshunter.io/ios/app/printful-app/id1348743033/reviews) |
| Number of ratings | **13K** | 7.4K |
| Positive reviews | 58.2% of reviews | **61.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Fortnightly | **Every 2 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 41 MB | 120 MB |
| Requires iOS | **15.1** | 16 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Shopify Inc.](https://appshunter.io/developer/371294475) | [Printful, Inc.](https://appshunter.io/developer/1348743032) |

## What reviewers say

### Shopify Inbox

[App page](https://appshunter.io/ios/app/shopify-inbox/id1301681854)

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

**Highlights:** Sell products and discounts via chat, Automated message responses, Track shopping cart activity, Assign chats to staff, Manage conversations from multiple channels, Send order updates via email

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick response to customer inquiries
- 👍 Helpful for increasing sales conversions
- 💡 Useful for providing customer service
- 👍 Customization options for chat
- 🚀 Efficient for responding to customers on the go

**What reviewers complain about**

- 🐛 Delayed message updates and notifications
- 🐛 Inability to switch between multiple stores
- 🐛 Crashes and glitches
- 🐛 Spam and scam messages from 'experts'
- 🐛 Inability to block or filter unwanted messages

**Reported bugs**

- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts

**Requested features**

- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat


### Printful App

[App page](https://appshunter.io/ios/app/printful-app/id1348743033)

Launch and manage an online store for custom-designed apparel, home decor, and accessories. This platform handles printing, embroidery, and dropshipping, allowing you to focus on design and sales without upfront inventory costs.

**Highlights:** Print-on-demand fulfillment, Custom product design tools, No upfront inventory costs, Set your own retail prices, Custom branding options, Variety of premium products

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Seamless integration with Shopify
- 💎 High-quality products
- ⚡ Fast delivery
- 📈 Helps grow business

**What reviewers complain about**

- 🐛 Glitchy design tools
- 💰 Expensive prices
- 🚢 Slow shipping
- 🔍 Limited customization options
- 🤖 Poor customer service

**Reported bugs**

- Designs disappearing during editing
- Mockups not aligning properly
- Frequent app crashes
- Syncing issues with connected stores
- Incorrect pricing and shipping information

**Requested features**

- Dedicated iPad app
- Improved mobile design editor
- Ability to manage orders on-the-go
- Dark mode option
- More product categories and styles


## Frequently asked questions

### Is Shopify Inbox free?

Shopify Inbox is free to download, with no in-app purchases.

### Is Printful App free?

Printful App is free to download, with no in-app purchases.

### Which has better reviews, Shopify Inbox or Printful App?

Shopify Inbox is rated higher. Shopify Inbox averages 4.8 out of 5 from 13K ratings, while Printful App averages 4.6 from 7.4K ratings.

### Do Shopify Inbox or Printful App have ads?

Neither Shopify Inbox nor Printful App shows ads.

### Which is updated more often, Shopify Inbox or Printful App?

Shopify Inbox ships an update fortnightly, and Printful App every 2 weeks. Most recently, Shopify Inbox was updated on November 1, 2026 and Printful App on October 31, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*