# Shopify Inbox vs instantKPIs

The clearest difference is ratings volume: Shopify Inbox at 13K against instantKPIs's 2. instantKPIs's advantage is rating (5.0 vs 4.8) and iOS requirement (10.0 vs 15.1). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

instantKPIs holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 2, so its average is the more settled of the two.

Shopify Inbox ships an update fortnightly, instantKPIs every 2 weeks. The most recent releases landed on November 9, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Shopify Inbox | instantKPIs |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (13K ratings)](https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/instantkpis/id1633302931/reviews)** |
| Number of ratings | **13K** | 2 |
| Positive reviews | 58.2% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 weeks |
| Monetization | Free | Free |
| Size | 41 MB | 57 MB |
| Requires iOS | 15.1 | **10.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Shopify Inc.](https://appshunter.io/developer/371294475) | [Netrist Solutions, LLC](https://appshunter.io/developer/1633302933) |

## What reviewers say

### Shopify Inbox

[App page](https://appshunter.io/ios/app/shopify-inbox/id1301681854)

Communicate with customers and drive sales directly through chat. This free business app helps you respond faster, build relationships, and manage conversations efficiently. Turn more chats into purchases by sending products, discounts, and orders within conversations.

**Highlights:** Live chat with customers, Send products and discounts in chat, Automated messages, Cart monitoring, Staff chat assignment, Shop app integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick response to customer inquiries
- 👍 Helpful for increasing sales conversions
- 💡 Useful for providing customer service
- 👍 Customization options for chat
- 🚀 Efficient for responding to customers on the go

**What reviewers complain about**

- 🐛 Delayed message updates and notifications
- 🐛 Inability to switch between multiple stores
- 🐛 Crashes and glitches
- 🐛 Spam and scam messages from 'experts'
- 🐛 Inability to block or filter unwanted messages

**Reported bugs**

- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts

**Requested features**

- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat


### instantKPIs

[App page](https://appshunter.io/ios/app/instantkpis/id1633302931)

This app provides a mobile sales analytics dashboard for Shopify and Amazon sellers. It offers real-time insights, goal setting, performance alerts, and sales comparisons to help manage online businesses efficiently.

**Highlights:** Real-time sales insights, Shopify and Amazon data integration, Goal setting and progress tracking, Performance change alerts, Sales comparison to previous periods, Intuitive dashboard

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Shopify Inbox free?

Shopify Inbox is free to download, with no in-app purchases.

### Is instantKPIs free?

instantKPIs is free to download, with no in-app purchases.

### Which has better reviews, Shopify Inbox or instantKPIs?

instantKPIs is rated higher. Shopify Inbox averages 4.8 out of 5 from 13K ratings, while instantKPIs averages 5.0 from 2 ratings.

### Do Shopify Inbox or instantKPIs have ads?

Neither Shopify Inbox nor instantKPIs shows ads.

### Which is updated more often, Shopify Inbox or instantKPIs?

Shopify Inbox ships an update fortnightly, and instantKPIs every 2 weeks. Most recently, Shopify Inbox was updated on November 9, 2026 and instantKPIs on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*