# Shopify Inbox vs PingBell

The clearest difference is review sentiment: PingBell at 100% against Shopify Inbox's 58%. Shopify Inbox's advantage is in-app purchases (none vs 7) and ratings volume (13K vs 8). On price, update cadence, ads and device support there is nothing between them.

Both are free to download. PingBell sells 7 in-app purchases, starting at $15.00 per month. Shopify Inbox asks for nothing beyond the download.

Shopify Inbox holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 8, so its average is the more settled of the two. Written reviews complicate that: 58% of Shopify Inbox's written reviews are positive against 100% of PingBell's, so the app with the better star average is not the one people write more warmly about.

Shopify Inbox ships an update fortnightly, PingBell every 2 weeks. The most recent releases landed on October 21, 2026 and October 16, 2026 respectively.

## The numbers

| Metric | Shopify Inbox | PingBell |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (13K ratings)](https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews)** | [4.5 (8 ratings)](https://appshunter.io/ios/app/pingbell/id1669622126/reviews) |
| Number of ratings | **13K** | 8 |
| Positive reviews | 58.1% of reviews | **100.0% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Fortnightly | **Every 2 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 41 MB | 169 MB |
| Requires iOS | **15.1** | 15.5 |
| Devices | iPhone, iPad, iPod | **iPhone, iPad, iPod, Apple TV** |
| Age rating | 4+ | 4+ |
| Developer | [Shopify Inc.](https://appshunter.io/developer/371294475) | [PingBell LLC](https://appshunter.io/developer/6789754754) |

## What reviewers say

### Shopify Inbox

[App page](https://appshunter.io/ios/app/shopify-inbox/id1301681854)

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

**Highlights:** Sell products and discounts via chat, Automated message responses, Track shopping cart activity, Assign chats to staff, Manage conversations from multiple channels, Send order updates via email

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick response to customer inquiries
- 👍 Helpful for increasing sales conversions
- 💡 Useful for providing customer service
- 👍 Customization options for chat
- 🚀 Efficient for responding to customers on the go

**What reviewers complain about**

- 🐛 Delayed message updates and notifications
- 🐛 Inability to switch between multiple stores
- 🐛 Crashes and glitches
- 🐛 Spam and scam messages from 'experts'
- 🐛 Inability to block or filter unwanted messages

**Reported bugs**

- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts

**Requested features**

- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat


### PingBell

[App page](https://appshunter.io/ios/app/pingbell/id1669622126)

Receive custom push notifications for any conversion event across your marketing funnel. Gamify your processes to rally teams around KPIs and celebrate wins with customizable visual counters and unique notification sounds. Connects with over 7,500 apps.

**Highlights:** Custom push notifications for conversion events, Gamified team KPI tracking, Customizable celebration pages with counters, Integration with over 7,500 apps via Zapier, Make.com, Pabbly, Birds-eye analytics for tracked events, Customizable notification sounds

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (7)**

| Purchase | Price | Billing |
| --- | --- | --- |
| PingBell Core - Monthly | $15.00 | per month |
| PingBell Hustlers - Monthly | $25.00 | per month |
| PingBell Team - Monthly | $25.00 | per month |
| PingBell Plus - Monthly | $35.00 | per month |
| PingBell Business - Monthly | $50.00 | per month |
| PingBell Ballers - Monthly | $75.00 | per month |
| PingBell Team - Agency | $150.00 | per month |


## Frequently asked questions

### Is Shopify Inbox free?

Shopify Inbox is free to download, with no in-app purchases.

### Is PingBell free?

PingBell is free to download, with in-app purchases available.

### Which has better reviews, Shopify Inbox or PingBell?

Shopify Inbox is rated higher. Shopify Inbox averages 4.8 out of 5 from 13K ratings, while PingBell averages 4.5 from 8 ratings.

### Do Shopify Inbox or PingBell have ads?

Neither Shopify Inbox nor PingBell shows ads.

### Which is updated more often, Shopify Inbox or PingBell?

Shopify Inbox ships an update fortnightly, and PingBell every 2 weeks. Most recently, Shopify Inbox was updated on October 21, 2026 and PingBell on October 16, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*