# Shopify Inbox vs Pizi

The clearest difference is in-app purchases: Shopify Inbox at none against Pizi's 3. Pizi's advantage is iOS requirement (13.0 vs 15.1). On price, update cadence, ads and device support there is nothing between them.

Both are free to download. Pizi sells 3 in-app purchases, starting at $2.99 per 7 days. Shopify Inbox asks for nothing beyond the download.

Shopify Inbox ships an update fortnightly, Pizi every 10 days. The most recent releases landed on October 29, 2026 and October 25, 2026 respectively.

## The numbers

| Metric | Shopify Inbox | Pizi |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (13K ratings)](https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews)** | — |
| Number of ratings | **13K** | — |
| Positive reviews | 58.1% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Fortnightly | **Every 10 days** |
| Monetization | Free | — |
| Size | 41 MB | 43 MB |
| Requires iOS | 15.1 | **13.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Shopify Inc.](https://appshunter.io/developer/371294475) | [WiziShop](https://appshunter.io/developer/391097521) |

## What reviewers say

### Shopify Inbox

[App page](https://appshunter.io/ios/app/shopify-inbox/id1301681854)

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

**Highlights:** Sell products and discounts via chat, Automated message responses, Track shopping cart activity, Assign chats to staff, Manage conversations from multiple channels, Send order updates via email

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick response to customer inquiries
- 👍 Helpful for increasing sales conversions
- 💡 Useful for providing customer service
- 👍 Customization options for chat
- 🚀 Efficient for responding to customers on the go

**What reviewers complain about**

- 🐛 Delayed message updates and notifications
- 🐛 Inability to switch between multiple stores
- 🐛 Crashes and glitches
- 🐛 Spam and scam messages from 'experts'
- 🐛 Inability to block or filter unwanted messages

**Reported bugs**

- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts

**Requested features**

- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat


### Pizi

[App page](https://appshunter.io/ios/app/pizi/id6480015746)

**Features:** macOS Compatibility

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Pizi Weekly | $2.99 | per 7 days |
| Pizi Monthly | $17.99 | per month |
| Pizi Annual | $89.99 | per year |


## Frequently asked questions

### Is Shopify Inbox free?

Shopify Inbox is free to download, with no in-app purchases.

### Is Pizi free?

Pizi is free to download, with in-app purchases available.

### Do Shopify Inbox or Pizi have ads?

Neither Shopify Inbox nor Pizi shows ads.

### Which is updated more often, Shopify Inbox or Pizi?

Shopify Inbox ships an update fortnightly, and Pizi every 10 days. Most recently, Shopify Inbox was updated on October 29, 2026 and Pizi on October 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*