# Shopify Inbox vs Soapah

The clearest difference is in-app purchases: Shopify Inbox at none against Soapah's 4. Shopify Inbox also leads on ads (none vs shown) and ratings volume (13K vs 2). Soapah's advantage is rating (5.0 vs 4.8) and review sentiment (67% vs 58%). On price, device support and iOS requirement there is nothing between them.

Both are free to download. Soapah sells 4 in-app purchases, starting at $4.99 per month. Shopify Inbox asks for nothing beyond the download.

Soapah holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 58% of Shopify Inbox's written reviews are positive against 67% of Soapah's.

Shopify Inbox ships an update fortnightly, Soapah every 5 weeks. The most recent releases landed on September 23, 2026 and July 6, 2026 respectively.

## The numbers

| Metric | Shopify Inbox | Soapah |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (13K ratings)](https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/soapah-soap-making-companion/id6744596016/reviews)** |
| Number of ratings | **13K** | 2 |
| Positive reviews | 58.0% of reviews | **66.7% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | **No** | Yes |
| Update frequency | **Fortnightly** | Every 5 weeks |
| Monetization | **Free** | Free with in-app purchases |
| Size | 41 MB | 77 MB |
| Requires iOS | 15.1 | **14.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | +4 | 4+ |
| Developer | [Shopify Inc.](https://appshunter.io/developer/371294475) | [Robb Entertainment Interactive (REI) - robbent.com](https://appshunter.io/developer/849377440) |

## What reviewers say

### Shopify Inbox

[App page](https://appshunter.io/ios/app/shopify-inbox/id1301681854)

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

**Highlights:** Sell products and discounts via chat, Automated message responses, Track shopping cart activity, Assign chats to staff, Manage conversations from multiple channels, Send order updates via email

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick response to customer inquiries
- 👍 Helpful for increasing sales conversions
- 💡 Useful for providing customer service
- 👍 Customization options for chat
- 🚀 Efficient for responding to customers on the go

**What reviewers complain about**

- 🐛 Delayed message updates and notifications
- 🐛 Inability to switch between multiple stores
- 🐛 Crashes and glitches
- 🐛 Spam and scam messages from 'experts'
- 🐛 Inability to block or filter unwanted messages

**Reported bugs**

- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts

**Requested features**

- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat


### Soapah

[App page](https://appshunter.io/ios/app/soapah-soap-making-companion/id6744596016)

This app simplifies soap making with a lye calculator, batch tracker, and inventory management. It offers free recipes, a learning center, and cost calculation per batch and bar. Ideal for hobbyists and small businesses.

**Highlights:** Lye calculator for precise recipes, Batch tracking and cost calculation, Ingredient inventory management, Free tried-and-true recipes, Learning center for soap making, Sharable calendar for planning and tracking

**Features:** macOS Compatibility

**In-app purchases (4)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Pro Plan | $4.99 | per month |
| Premium Plan | $9.99 | per month |
| Pro Plan | $49.99 | per year |
| Premium Plan | $99.99 | per year |


## Frequently asked questions

### Is Shopify Inbox free?

Shopify Inbox is free to download, with no in-app purchases.

### Is Soapah free?

Soapah is free to download, with in-app purchases available.

### Which has better reviews, Shopify Inbox or Soapah?

Soapah is rated higher. Shopify Inbox averages 4.8 out of 5 from 13K ratings, while Soapah averages 5.0 from 2 ratings.

### Do Shopify Inbox or Soapah have ads?

Soapah shows ads; Shopify Inbox does not.

### Which is updated more often, Shopify Inbox or Soapah?

Shopify Inbox ships an update fortnightly, and Soapah every 5 weeks. Most recently, Shopify Inbox was updated on September 23, 2026 and Soapah on July 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*