# Shopify Inbox vs LITCH

The clearest difference is review sentiment: LITCH at 100% against Shopify Inbox's 58%. LITCH also leads on update cadence (every 4 days vs fortnightly) and rating (5.0 vs 4.8). Shopify Inbox's advantage is in-app purchases (none vs 3) and ratings volume (13K vs 4). On price, ads and device support there is nothing between them.

Both are free to download. LITCH sells 3 in-app purchases, starting at $1.99 per month. Shopify Inbox asks for nothing beyond the download.

LITCH holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 58% of Shopify Inbox's written reviews are positive against 100% of LITCH's.

Shopify Inbox ships an update fortnightly, LITCH every 4 days. The most recent releases landed on October 27, 2026 and October 14, 2026 respectively.

## The numbers

| Metric | Shopify Inbox | LITCH |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (13K ratings)](https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews) | **[5.0 (4 ratings)](https://appshunter.io/ios/app/litch/id6752913805/reviews)** |
| Number of ratings | **13K** | 4 |
| Positive reviews | 58.1% of reviews | **100.0% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Fortnightly | **Every 4 days** |
| Monetization | **Free** | Freemium |
| Size | 41 MB | 48 MB |
| Requires iOS | 15.1 | **13.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Shopify Inc.](https://appshunter.io/developer/371294475) | [LITCH LLC](https://appshunter.io/developer/1841732734) |

## What reviewers say

### Shopify Inbox

[App page](https://appshunter.io/ios/app/shopify-inbox/id1301681854)

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

**Highlights:** Sell products and discounts via chat, Automated message responses, Track shopping cart activity, Assign chats to staff, Manage conversations from multiple channels, Send order updates via email

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick response to customer inquiries
- 👍 Helpful for increasing sales conversions
- 💡 Useful for providing customer service
- 👍 Customization options for chat
- 🚀 Efficient for responding to customers on the go

**What reviewers complain about**

- 🐛 Delayed message updates and notifications
- 🐛 Inability to switch between multiple stores
- 🐛 Crashes and glitches
- 🐛 Spam and scam messages from 'experts'
- 🐛 Inability to block or filter unwanted messages

**Reported bugs**

- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts

**Requested features**

- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat


### LITCH

[App page](https://appshunter.io/ios/app/litch/id6752913805)

Discover local home-based businesses and connect with them easily. This app allows customers to find unique crafts, services, and food, while enabling businesses to showcase their online presence and reach new customers.

**Highlights:** Explore home-based businesses, Smart search and filtering, Save favorite businesses, Create custom categories, Showcase business online presence, Manage business profile

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Business Subscription | $1.99 | per month |
| Business Subscription – Yearly | $19.99 | per year |
| Litch Promo – 1 Year Access | $9.99 | one-time |


## Frequently asked questions

### Is Shopify Inbox free?

Shopify Inbox is free to download, with no in-app purchases.

### Is LITCH free?

LITCH is free to download, with in-app purchases available.

### Which has better reviews, Shopify Inbox or LITCH?

LITCH is rated higher. Shopify Inbox averages 4.8 out of 5 from 13K ratings, while LITCH averages 5.0 from 4 ratings.

### Do Shopify Inbox or LITCH have ads?

Neither Shopify Inbox nor LITCH shows ads.

### Which is updated more often, Shopify Inbox or LITCH?

Shopify Inbox ships an update fortnightly, and LITCH every 4 days. Most recently, Shopify Inbox was updated on October 27, 2026 and LITCH on October 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*